Case Study: How a leading European bank built tailored collections strategies at scale

By unifying data and processes across more than 20 internal systems, this leading European bank gained a complete view of each customer and the flexibility to act on it.

Download the case study to see how the bank:

• Created one end-to-end view of collections and recovery across products, portfolios, and process stages
• Used customer data, communication preferences, risk profiles, payment history, and real time analytics to tailor treatment
• Built more than 150 collection strategies and 120 sub-strategies without relying on slow IT change cycles
• Applied champion-challenger testing to refine strategies continuously
• Combined automation with the human judgment needed for more effective, customer aware collections
• Improved collections efficiency while achieving receivables sales prices 20% above the market average