Podcasts & webinars
The EU AI Act, compliance, and digital first collections
Listen to a discussion on the EU AI Act, AI governance, compliance, and the future of digital-first collections.
Resources
Explore the latest news, insights and downloadable resources
Podcasts & webinars
A guide to digital transformation in collections
Hear how banks handle digital transformation in collections: four headwinds, central orchestration, and turning collections into a retention engine.
Podcasts & webinars
Financial wellness in collections
Hear how AI-native collections can support financial wellness by spotting struggle early, why DIY AI falls short, and why an ecosystem works better.
Podcasts & webinars
Configuring global debt collections for compliance and efficiency
Listen to practical insights on configuring global collections operations for compliance, customer treatment, and operational efficiency.
-Sep-30-2025-04-10-21-2113-PM.png?width=352&name=operationalize%20AI%20(9)-Sep-30-2025-04-10-21-2113-PM.png)
Podcasts & webinars
Winning Strategies for Collections Leaders
Discover AI-driven strategies for modernizing collections operations to improve compliance, unify data, and enhance customer relationships in this concise, actionable guide.
.png?width=352&name=AAS%20webinar%20-%20C%26R%20Software%20(post-event).png)
Podcasts & webinars
The AI Advantage is Transforming Customer Experience (On-Demand Webinar)
Tune in to the latest insights on the impact of artificial intelligence on collections and recovery and the measurable results industry leaders are seeing worldwide.
Podcasts & webinars
Enhancing effectiveness and output of credit systems with Bob Michael
Bob discusses his approach to artificial intelligence tools, the importance of relationship building, & incorporating old school tactics with modern tech.
.png?width=352&name=C%26R%20Youtube_Thumbs%20(4).png)
Podcasts & webinars
Protecting your membership base from fraud with John Roy
JR discusses preventing fraud and managing delinquency. He stresses the importance of protecting member investments and encouraging financial awareness.
.png?width=352&name=C%26R%20Youtube_Thumbs%20(3).png)
Podcasts & webinars
Maintaining tact and a customer centric approach with Robert Fagan
Robert Fagan, VP Collections & Customer Service at Eastern Funding, shares how to maintain a customer-centric approach throughout the collections process.
.png?width=352&name=C%26R%20Youtube_Thumbs%20(2).png)
Podcasts & webinars
Omnichannel communication in collections with Dave Hanrahan
Kredit founder Dave Hanrahan discusses purposeful omnichannel communication in collections, clear next steps, and learning from customer responses.
.png?width=352&name=C%26R%20Youtube_Thumbs%20(1).png)
Podcasts & webinars
Engaging Unresponsive Customers in Collections with Maggie Madden
Maggie Madden shares a B2B collections perspective on engaging unresponsive customers through relationship building, preferred contact methods, and portals.
Let’s keep the conversation going!
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!