Case Study: 5% fewer charge-offs with unified multi-country collections

A leading European financial services group operated across four countries, but fragmented systems made it difficult to manage collections consistently, maintain local compliance, and see the full customer journey.

With C&R Software’s collections software for banks, the group created a unified operation while retaining the configuration each country needed. It reduced charge-offs by 5% and overall losses by 7%.

Download the full case study to learn how the organization:

• Replaced fragmented collections processes across four country operations with a unified platform
• Balanced group wide visibility and governance with local rules, workflows, languages, currencies, and compliance needs
• Connected multiple accounts to a single customer for a clearer view of the entire relationship
• Improved real time insight by integrating collections with existing back end systems
• Increased oversight of external debt collection agencies, including account handoffs, allocation and recall, performance, statements, and commission processes
• Reduced charge-offs by 5% and overall losses by 7% through earlier intervention, streamlined workflows, and more consistent strategies