Case Study: How Trustmark unified collections and recovery for better service

Trustmark wanted every collections interaction to reflect the customer’s full situation. But siloed collections and recovery environments made it difficult for teams to access current information, understand prior interactions, and avoid unnecessary outreach.

By bringing operations together in C&R Software’s collections software for banks, Trustmark improved visibility, reduced duplicate customer contacts, simplified training, and maintained or reduced delinquency in nearly every category after conversion.

Download the case study to see how Trustmark:

• Unified collections and recovery data to give teams a clearer, more current view of each customer
• Reduced unnecessary outreach caused by payment posting delays and disconnected systems
• Helped collectors move more easily between early stage collections, bankruptcy, and recovery work
• Reduced training complexity and supported stronger staff morale with one combined platform
• Used reporting and operational data to improve oversight and decision making
• Built a scalable collections operation capable of absorbing significant account growth without performance degradation
• Improved customer service while maintaining or reducing delinquency across almost every category