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Debt Manager Functionality Guide

Every Capability, Explained.

Debt Manager isn't a single tool. It's the system of record for an account's entire journey, from pre-collection through charge-off and recovery, built to be configured rather than custom coded for every client.

Inside the guide, you'll get a full walkthrough of:

How configuration (not customization) lets business users build workflows, user roles, and custom data fields directly in the UI, with over 2,000 configurable privileges and no IT dependency
How FitLogic's decision engine replaces black box rules with transparent, auditable decision trees, tested through shadow deployment before anything goes live
How open integration works, including 1,000+ REST APIs and omnichannel communication across SMS, WhatsApp, email, and more
How the AI and agentic framework supports collector assistance, account summarization, and governed, explainable settlement decisioning
How enterprise security and GDPR-aligned compliance controls, down to field-level AES 256-bit encryption, keep sensitive data protected at every layer

Whether you're evaluating the Debt Manager platform for the first time or mapping out what's possible with your current setup, this guide covers the full feature set in one place.

Now, we’re able to meet and exceed client needs much quicker and ahead of the competition. This wouldn’t be possible without a versatile and future-proof system.
Adam Parham VP of Operations, Williams & Fudge

Get the guide