From manual to intelligent: Expanding digital adoption in collections
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The collections industry is undergoing a rapid transformation. Previously dominated by phone calls and mailed notices, today's teams are increasingly shifting towards digital-first strategies powered by artificial intelligence. In fact, 70% of collection teams have already integrated AI tools in their operations, and over 80% plan to expand AI use within the next three years.
The shift isn't just about technology: it's about efficiency and customer experience. In this guide, we'll take a closer look at how these innovations work and the impact they're having on banks and customers alike.
