Legacy, phone‑heavy collections aren’t just slow. They’re risky and expensive. This report reveals how early adopters are moving to digital‑first, AI‑driven collections, with evidence on revenue impact, compliance resilience, and customer loyalty.
You’ll see what’s working now, where legacy approaches are breaking down, and how modern platforms unlock data, automation, and hyperpersonalization at scale.
What you'll learn:
- How legacy collections drive up to 80% of IT spend, 30% revenue loss, and higher compliance exposure
- Why fragmented data blocks AI adoption, and how a centralized orchestration layer fixes it.
- Practical ways teams are using AI agents, hyperpersonalization, and intelligent insights to improve recovery.
- How digital self‑service and cognitive engagement are changing customer expectations in arrears.
- Why 78% of customers would return to banks that support their financial well‑being, and how collections can lead that effort
See how banks and lenders are using AI‑powered digital strategies to cut cost‑to‑collect, reduce risk, and improve customer outcomes—backed by real benchmarks and use cases.
