The debt collection industry is shifting towards a customer centric approach, with businesses increasingly placing their customers’ experiences at the center of all processes. This shift arguably began with the introduction of legislation like the FDCPA, but it has since proven to be an effective approach for debt collection, with a number of benefits over other strategies.
But what are these benefits, and how can businesses maximize the experience of their customers during collections? Our latest guide addresses these questions and more – and you can download it below.