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Trusted techniques for engaging unresponsive customers
Podcasts

Tested techniques for engaging unresponsive customers in collections with Maggie Madden, Director of Collections for Trulite

Maggie Madden, Director of Credit and Collections at Trulite, explains how to build meaningful relationships with customers to reduce past-due balances more efficiently.

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Blogs

Why AI is here to stay in collections

We delve into the story of how AI is revolutionizing the field of collections and why it isn’t going anywhere

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Blogs

What is a modern collections platform?

We go over the range of features offered by configurable platforms and the benefits they can bring to your operations. 

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Blogs

What makes a great decision engine for collections?

We unpack what a decision engine is, the value it brings to collections operations, and outline the specific features that sets a great one apart from the rest. 

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Blogs

How technology and empathy shape an effective collections strategy

We explore the importance of empathy and technology in collections from a podcast conversation between Christina Fisher and Daniel Thebus.

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Blogs

The advantages of using fewer platforms in collections

Explore the benefits of transitioning to a single, configurable platform rather than using a disjointed multi-system process. 

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Blogs

Embracing technology in debt collections: a game changer for operational efficiency and customer engagement

We explore the power of technology in collections from a podcast conversation between Christina Fisher (Manager, Growth Marketing) of C&R Software and Emma Reynolds (UK Account Manager) of TCN.

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Blogs

What're the next steps after you determine a customer is at-risk for delinquency?

We outline the strategic approach you should adopt once you’ve identified at-risk customers to support them and potentially avoid delinquency altogether.

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Blogs

The understated influence of originations on collections performance

The relationship between originations and collections in the credit lifecycle is crucial yet often overlooked.

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Blogs

The future of credit risk management: integrating AI and human insight

Technological advancements are reshaping the landscape of credit risk management and collections.

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Blogs

Vulnerability in C&R Software – How organizations are being proactive over customer care

C&R Software’s advanced systems and integrations provide a range of tools to identify, support and clear vulnerable customers in a customer-centric fashion.

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