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Customer service expectations in banking: Balancing security with seamless experience

Explore how modern decision engines support compliance with data protection and data security regulations such as GDPR and the EU Data Act.

Blogs

Delivering consistent, frictionless customer service with centralized decision-making

AI-native decision engines leverage real-time data, automation, and analytics to drive an exceptional customer experience at every touchpoint.

Blogs

How to take full advantage of AI collections software

Expert tips for incorporating AI into debt collections software to streamline workflows, improve customer relationships, and boost payments.

Blogs

What are the different types of AI in collections?

Understand the different types of AI used by debt collections teams, from ML to generative AI to agentic AI and beyond.

Blogs

Why confident cybersecurity in financial services and collections is non-negotiable

With the right collections systems in place, you can safeguard trust, meet regulatory expectations, and protect your long-term reputation.

Blogs

C&R Software expands global footprint with new office in Santiago, Chile

C&R Software announces the opening of a new office in Santiago, Chile, to better serve clients across Latin America.

Blogs

What are the potential risks of agentic AI?

Like any advanced technology, agentic AI comes with risks that must be balanced effectively to reap the full rewards.

Blogs

The dangers of debt collection fraud and how to protect against it

While debt collection fraud can cause serious harm, the right controls help teams identify, protect, and react to keep customer data safe.

Blogs

Enhancing fraud detection accuracy and flexibility with decisioning technology

How legacy systems hold banks back from meeting the challenges of today's fraud prevention landscape.

Podcasts & webinars

Winning Strategies for Collections Leaders

Discover AI-driven strategies for modernizing collections operations to improve compliance, unify data, and enhance customer relationships in this concise, actionable guide.

Blogs

Understanding evolving fraud risks in finance - From instant payments to AML compliance

Explore the top payments fraud trends facing financial institutions and how decisioning solutions support smarter identification and prevention.

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