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SpringFour & BMO case study

Better collections through financial health

BMO wanted to help customers struggling with repayments address the expenses putting pressure on their budgets.

Through SpringFour’s S4pro tool, its servicing and collections teams connected customers to vetted nonprofit and government resources for food, utilities, employment, and other financial needs. 

Inside the case study, you’ll see:

  • How BMO brought financial health referrals into its loan servicing and collections conversations
  • How agents matched resources to each customer’s ZIP Code and financial needs, at no cost to the customer
  • The results behind 91,000 financial health referrals delivered within the study
  • BMO leaders’ perspectives on supporting customer financial wellness and improving repayment performance

Download the case study to see how BMO made practical financial support part of its collections strategy.

We've quantified multi-million-dollar savings from avoiding losses for both consumers and BMO.

Anuj Vohra Head of North American Collections, BMO
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