C&R Software has launched the Academy, a dedicated eLearning tool for Debt Manager users. It brings together all online training courses in one place, and it's now accessible directly from the tools your team already uses every day.
The training content hasn't changed. What's changed is where you find it, how you track it, and how much easier it is to get your whole team learning.
Whether you're picking this up for the first time or you've used our online courses before, here's what you need to know.
The Academy is a role based eLearning platform built specifically for Debt Manager users. It's a growing library of structured courses, each tailored to a specific role within your collections team, covering everything from core workflows and letter development to advanced configuration, integration, and system administration.
It's not just for beginners. The Academy is designed as a resource your team can return to throughout their time using Debt Manager, whether they're picking up a feature they haven't used before, refreshing their knowledge after a system update, or onboarding a new colleague. The courses are self-paced, available on demand, and built specifically around how Debt Manager works in practice.
Whether you’re a business user, administrator, or member of a technical team, the Academy is one of the most direct ways to make sure you’re using Debt Manager to its full potential.
We've moved our course library onto a new learning management platform supporting new access points, better reporting, and a more personalized experience for learners.
Here's what it looks like in practice.
The Academy is now integrated into the C&R Customer Portal, the same place where you raise support tickets, access the Download Center, and manage your account.
Log in as you normally would, click the Academy icon, and you're in. Single sign on (SSO) means your existing portal credentials work across everything. There's no separate login and no new account to set up.
The platform uses AI to recommend courses based on each learner's role and where they’re at in their learning journey. Rather than presenting every user with the same catalogue and leaving them to navigate it, the platform surfaces the modules most relevant to them.
For larger teams where users are at different stages of Debt Manager adoption, this makes a real difference. A new collector working through the basics and a senior configuration specialist have different needs. The platform reflects this.
Admins and team managers get access to a live reporting dashboard tracking completion rate, scores, time spent, and certification status at the individual and group level.
Reports can be scheduled to run automatically and shared with relevant stakeholders, so you're not manually pulling data or chasing completions. If you're responsible for demonstrating training compliance in a regulated financial services environment, the dashboard gives you a clear, current audit trail without any extra admin.
Every certificate issued through the Academy is tracked with a delivery date, expiry date, and re-enrollment history. This information is stored against each learner's profile and is accessible from the reporting dashboard at any time.
For organizations needing to evidence staff competency, whether for internal governance or external regulatory purposes, this removes the need for manual tracking in spreadsheets. The record is there, accurate, and up to date.
The Academy is also available on iOS and Android. Learners can access courses from their phone, which is useful for teams that aren't always desk-based, for users who prefer to learn in shorter sessions, or for anyone who wants to continue a course between meetings or during downtime.
The platform also includes gamification features: achievement badges, leaderboard rankings, and the ability for learners to challenge colleagues to complete specific courses. For teams where training engagement has been a challenge, or where you want to recognize learners actively developing their skills, these tools give you a lightweight way to build this culture.
Getting into the new Academy is straightforward.
Your existing portal credentials will work. You don't need to register separately or set up a new account.
For any questions about access, course content, or getting your team set up, reach out to us at inquiries@crsoftware.com or speak to your dedicated C&R contact.
What is the C&R Software Academy?
The C&R Software Academy is C&R's dedicated eLearning platform for Debt Manager users. It provides structured, self-paced online courses covering features, workflows, best practices, and more.
How do I access the Academy from the Customer Portal?
Log into the C&R Customer Portal as normal, then click the Academy icon on your dashboard. Your portal credentials carry over automatically via single sign on, so there's no separate login required.
Is this the same training content as before?
Yes. The Debt Manager eLearning content is the same. What's changed is the platform it's delivered on, which brings improved access, personalization, and reporting tools.
Do I need a new login?
No. Single sign on means your existing C&R Customer Portal credentials give you access to the Academy. No new account setup is needed.
How do I track my team's training progress?
Admins and team managers can access a reporting dashboard inside the Academy that shows completion rates, scores, time spent, and certification status.
Is there a mobile app?
Yes. The Academy is available on iOS and Android. Learners can access the full course catalogue, track their progress, and receive notifications from their phone.