Learn how Riverview transformed decades of complex workarounds into streamlined operations that benefit both guarantors and healthcare clients across six states. This powerful case study reveals how a collections law firm specializing in medical debt for over 30 years revolutionized their approach while maintaining their compassionate, guarantor centered philosophy throughout a complete system overhaul.
Co President Christina Sandy details the journey from a keystroke memorization based system that took months to train new employees to an intuitive platform reducing training to under two weeks. The study explores how attorney managed processes previously dependent on programmer availability for simple reports became self service operations. Learn how Riverview initially selected the wrong replacement system specifically designed for debt collection attorneys but requiring unfeasible customization for medical collections.
The case study showcases remarkable results: 20% revenue increase, 10% increase in collection letters sent, and significant improvements in guarantor experience, all achieved during the challenging COVID 19 pandemic period. Discover how automation enhanced compliance while reducing risk, providing ownership with peace of mind in an increasingly regulated environment. The study also reveals strategies for maintaining operations during crisis while implementing major system changes.
Download to understand how medical collections firms can modernize operations, dramatically reduce training time, ensure regulatory compliance, and improve guarantor experiences while achieving substantial revenue growth in compressed timeframes.