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Delivering consistent, frictionless customer service with centralized decision-making

AI-native decision engines leverage real-time data, automation, and analytics to drive an exceptional customer experience at every touchpoint.

Blogs

Understanding evolving fraud risks in finance - From instant payments to AML compliance

Explore the top payments fraud trends facing financial institutions and how decisioning solutions support smarter identification and prevention.

Blogs

Debt collection compliance and key regulations in the UK and EU

Collections teams need a firm grasp of compliance rules like the FCA’s Consumer Duty and region specific interpretations of GDPR and credit directives.

Blogs

What the U.S. auto loan crisis means for credit and collections

For auto lenders, rising delinquencies and repossessions require a strategic, data-driven approach.

Blogs

The benefits of AI in credit decisioning

This article examines AI's role in credit decisioning and shows you ways to implement this technology in your lending operations.

Blogs

Optimize your pricing strategy in fast-moving markets

All about pricing strategy optimization, from customer segmentation and up-to-the-minute adjustments to AI-powered techniques and implementation steps.

Case studies

Digital First Solutions Drive Bottom Line Results for Collections Success

Digital-first platforms deliver personalized omni-channel collections, AI insights, self-service chatbots and improved recovery rates.

Case studies

Government Agency Streamlines Third Party Access While Enhancing Security

State agency replaced messy emails and transfers with secure FitPortal—streamlining third-party access, auditing, and compliance.

Case studies

Medical Collections Law Firm Achieves 20% Revenue Growth in Six Months

Riverview law firm saw 20% revenue lift and faster training using intuitive collections tech while maintaining guarantor-centric service.

Case studies

UK Collections Leader Unifies Three Companies in Record Six Months

Cabot unified three collections platforms in six months post-mergers—boosting efficiency, consistency, and customer experience across brands.

Case studies

Automotive Leader Rebuilds Trust with Real Time Communication Technology

Auto lender rebuilt trust by replacing delayed batch processing with real-time APIs—reducing errors, improving compliance and customer confidence.

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