Collections teams need a firm grasp of compliance rules like the FCA’s Consumer Duty and region specific interpretations of GDPR and credit directives.

Blogs

What the U.S. auto loan crisis means for credit and collections

For auto lenders, rising delinquencies and repossessions require a strategic, data-driven approach.

Blogs

The benefits of AI in credit decisioning

This article examines AI's role in credit decisioning and shows you ways to implement this technology in your lending operations.

Blogs

Optimize your pricing strategy in fast-moving markets

All about pricing strategy optimization, from customer segmentation and up-to-the-minute adjustments to AI-powered techniques and implementation steps.

Case studies

Digital First Solutions Drive Bottom Line Results for Collections Success

Digital-first platforms deliver personalized omni-channel collections, AI insights, self-service chatbots and improved recovery rates.

Case studies

Government Agency Streamlines Third Party Access While Enhancing Security

State agency replaced messy emails and transfers with secure FitPortal—streamlining third-party access, auditing, and compliance.

Case studies

Medical Collections Law Firm Achieves 20% Revenue Growth in Six Months

Riverview law firm saw 20% revenue lift and faster training using intuitive collections tech while maintaining guarantor-centric service.

Case studies

UK Collections Leader Unifies Three Companies in Record Six Months

Cabot unified three collections platforms in six months post-mergers—boosting efficiency, consistency, and customer experience across brands.

Case studies

Automotive Leader Rebuilds Trust with Real Time Communication Technology

Auto lender rebuilt trust by replacing delayed batch processing with real-time APIs—reducing errors, improving compliance and customer confidence.

Case studies

Thames Water Reduces Bad Debt 14% Through Personalized Customer Communications

Thames Water cut bad debt 14% in seven months using tailored, multichannel outreach and customer segmentation in deregulated markets.

Case studies

Major US Bank Transforms Legacy Systems to Support 80% Customer Growth

Northeast US bank modernized legacy collections amid 80% customer growth—improving efficiency, compliance and digital agility.

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