It's no secret that AI powered automation is changing what's possible in collections. Today's telcos are leveraging advanced technology to operate more efficiently, manage compliance, and reach customers across digital channels with prescision.
But many organizations remain concerned that automation could take away the human element today's customers expect. And with more than half of U.S. adults worrying about losing personalization during the debt collections process, the concerns are real.
In this whitepaper we'll explain why being digital first won't remove human connection, but strengthen it. With the right approach, AI becomes an assistant that supports collectors and drives humanization at scale.