Customer data is king when it comes to your customer journey through collections. It helps you paint a clear picture of the past, present and future of their finances to support your strategies. And by harnessing it properly, you can shape their future to be one of financial stability.

Blogs

The foundation of advanced analytics: data integrity

Analytics are vital in collections to create strategies for each of your customers that result in resolved debt. But in order to have reliable analytics of your customers, you first need reliable data to base it on.

Blogs

How to operationalize an algorithm

In collections, data and analytics are vital components to helping customers reach financial stability on a personalized level. Data represents the ingredients to a successful collections strategy, whereas algorithms and analytics are the recipe that helps you better understand the solutions individual customers need.

Blogs

Data flows in Debt Manager: a guide

Debt Manager showcases fully configurable data flows so that you have total control over what goes in and out of your systems. Once configured, automation takes over to save you time, money and valuable customer face time.

Blogs

Using data to enhance customer communications in collections

Customer communications are the bread and butter of the collections process. Building a reliable back-and-forth with your customers leads to mutually beneficial outcomes; you can improve collection performance and your customers can reach financial health.

Blogs

Operationalizing AI in debt collections

AI provides collections businesses with a range of tools and capabilities to both humanize the process for customers and enhance collection performance for credit issuers.

Blogs

The data-driven collections operation: what it is and how to achieve it

Data management in traditional collections processes is time consuming. Teams need to procure information from different sources (specific departments, third parties, storage locations) and then perform manual analysis to inform their engagement with each customer.

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Blogs

How AI is transforming the future of debt collection

Debt Manager, C&R Software’s industry-leading platform for debt collections and recovery, has a wide range of powerful AI- and ML-enhanced features. In this guide, we review these features, examining their use cases and benefits.

Blogs

The power of audio analysis in debt collections & recovery

When treatment paths are solely left up to AI and Machine Learning (ML), customers may be sent down an ineffective repayment plan. Audio analysis humanizes collections and recovery by identifying customers facing difficulty in ways that are invisible to data, ML and segmentation.

Blogs

Strengthen your debt collection operation with transformation technology

Factors including the pandemic, rise of short-term payment plans and increasing cost of living has catalyzed the global rise of household debt. More customers have entered collections than ever before, highlighting the inadequacy of traditional collections processes to meet the challenges today’s consumers present.

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