The rise of fintechs and digital banks is heightening the competition for legacy players. This episode explores how AI native collections offer the opportunity to turn collections into an opportunity to build customer loyalty. Personalized, human focused support at scale makes a meaningful difference to customers in times of distress. AI makes this possible.
Chris Smith
Having spent his entire career in the credit and collections space, Chris Smith started out building and implementing collection strategies before leading product teams. Now the Vice President of Product at C&R Software, he supports organizations in a variety of countries and industries achieve their ROI goals. Chris is an analytically-driven product leader, specializing in defining and executing product strategy and positioning to drive business growth.
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