Contact Us

Resources

Explore the latest news, insights and downloadable resources

Carrie Coker Aivaliotis
Podcasts

The Evolution of Consumer Data with Carrie Coker-Aivaliotis

Carrie discusses the implications of consumer data, especially in the collections market, and emphasizes the need for data in the financial ecosystem.

Read more
Podcasts

[Podcast] The Disposition of Collections with Joe Witkowski

In this episode, Joe Witkowski, team lead at debt collection agency American Profit Recovery, discusses the human side of debt recovery.

Read more
Austin Keate on Collecting Thoughts
Podcasts

[Podcast] Driving Growth with Austin Keate

Austin discusses his path to the collections industry, technology, relationship building, and his advice on leading teams. 

Read more
Carol Byrne is a guest on Collecting Thoughts podcast
Podcasts

[Podcast] Fostering Brand Loyalty within the Collections Process with Carol Byrne

Christina spoke with Carol Byrne, VP of Marketing at C&R Software, who talks about brand loyalty and employing a humanized approach in debt collection. 

Read more
Podcasts

[Podcast] Customer Facing Relationships with Lisa Tanner

Lisa Tanner shares some insights on her experience working in the collections industry and how the culture within the industry has shifted.

Read more
Gene Clark on Collecting Thoughts podcast
Podcasts

[Podcast] Communicating Effectively with Gene Clark

Collecting Thoughts host Christina speaks with Gene Clark on how he’s felt “destined” to end up in the collections industry and the lessons he learned.

Read more
Maria Douneva on Collecting Thoughts podcast
Podcasts

[Podcast] How Consumer Behavior Impacts Collections with Maria Douneva

Host Christina spoke with Dr. Maria Douneva about how psychology affects consumer behavior. 

Read more
Podcasts

[Podcast] Advanced Technology for Collections with Chris Hopkins

A podcast episode where Christina is joined by Chris Hopkins, who gives us a rundown on the key technologies affecting the debt recovery industry.

Read more

Let’s keep the conversation going

We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!