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Podcasts

Embracing Fairness in Debt Recovery

Christina sits down with Chris to learn more about how he got into collections and talk about the side of collections most people need to see.

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Podcasts

[Podcast] Debunking Collections Myths with Megan Bird

Megan discusses her extensive experience in the collections industry and explores her insights and strategies for effective and empathetic debt collection.

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Podcasts

Constructing Collections: A Deep Dive with Helen Leonard of Acco Engineered Systems

Helen Leonard, Director of Accounts Receivable and Collections at ACCO Engineered Systems, speaks about her experience in the construction industry.

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Carrie Coker Aivaliotis
Podcasts

The Evolution of Consumer Data with Carrie Coker-Aivaliotis

Carrie discusses the implications of consumer data, especially in the collections market, and emphasizes the need for data in the financial ecosystem.

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Podcasts

[Podcast] The Disposition of Collections with Joe Witkowski

In this episode, Joe Witkowski, team lead at debt collection agency American Profit Recovery, discusses the human side of debt recovery.

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Austin Keate on Collecting Thoughts
Podcasts

[Podcast] Driving Growth with Austin Keate

Austin discusses his path to the collections industry, technology, relationship building, and his advice on leading teams. 

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Carol Byrne is a guest on Collecting Thoughts podcast
Podcasts

[Podcast] Fostering Brand Loyalty within the Collections Process with Carol Byrne

Christina spoke with Carol Byrne, VP of Marketing at C&R Software, who talks about brand loyalty and employing a humanized approach in debt collection. 

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Podcasts

[Podcast] Customer Facing Relationships with Lisa Tanner

Lisa Tanner shares some insights on her experience working in the collections industry and how the culture within the industry has shifted.

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Gene Clark on Collecting Thoughts podcast
Podcasts

[Podcast] Communicating Effectively with Gene Clark

Collecting Thoughts host Christina speaks with Gene Clark on how he’s felt “destined” to end up in the collections industry and the lessons he learned.

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Maria Douneva on Collecting Thoughts podcast
Podcasts

[Podcast] How Consumer Behavior Impacts Collections with Maria Douneva

Host Christina spoke with Dr. Maria Douneva about how psychology affects consumer behavior. 

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Podcasts

[Podcast] Advanced Technology for Collections with Chris Hopkins

A podcast episode where Christina is joined by Chris Hopkins, who gives us a rundown on the key technologies affecting the debt recovery industry.

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