Carrie discusses the implications of consumer data, especially in the collections market, and emphasizes the need for data in the financial ecosystem.
In this episode, Joe Witkowski, team lead at debt collection agency American Profit Recovery, discusses the human side of debt recovery.
Austin discusses his path to the collections industry, technology, relationship building, and his advice on leading teams.
Christina spoke with Carol Byrne, VP of Marketing at C&R Software, who talks about brand loyalty and employing a humanized approach in debt collection.
Lisa Tanner shares some insights on her experience working in the collections industry and how the culture within the industry has shifted.
Collecting Thoughts host Christina speaks with Gene Clark on how he’s felt “destined” to end up in the collections industry and the lessons he learned.
Host Christina spoke with Dr. Maria Douneva about how psychology affects consumer behavior.
A podcast episode where Christina is joined by Chris Hopkins, who gives us a rundown on the key technologies affecting the debt recovery industry.
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!