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Trusted techniques for engaging unresponsive customers
Podcasts

Tested techniques for engaging unresponsive customers in collections with Maggie Madden, Director of Collections for Trulite

Maggie Madden, Director of Credit and Collections at Trulite, explains how to build meaningful relationships with customers to reduce past-due balances more efficiently.

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Podcasts

How Collections and Brand Loyalty Work Together with Daniel Thebus

Daniel Thebus from Dish Network works on collections issues such as bankruptcy, credit verification, damage claim resolutions, and more. 

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Podcasts

Driving revenue with collections tech with Emma Reynolds

Emma Reynolds to talk about her experience in the call center industry and how technology is revolutionizing how businesses handle their communications.

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Data Driven Decisions with Sean Delaney
Podcasts

Data driven decisions with Sean Delaney, Senior Credit and Risk Manager at McCormick

McCormick Senior Credit and Risk Manager Sean Delaney discusses his experience implementing AI and machine learning (ML).

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Podcasts

Using Data to Humanize Collections with Eric Ferguson

Eric Ferguson has over three decades of experience in collections, specializing in technology utilization within the industry.

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Podcasts

Embracing Fairness in Debt Recovery

Christina sits down with Chris to learn more about how he got into collections and talk about the side of collections most people need to see.

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Podcasts

[Podcast] Debunking Collections Myths with Megan Bird

Megan discusses her extensive experience in the collections industry and explores her insights and strategies for effective and empathetic debt collection.

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Podcasts

Constructing Collections: A Deep Dive with Helen Leonard of Acco Engineered Systems

Helen Leonard, Director of Accounts Receivable and Collections at ACCO Engineered Systems, speaks about her experience in the construction industry.

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Carrie Coker Aivaliotis
Podcasts

The Evolution of Consumer Data with Carrie Coker-Aivaliotis

Carrie discusses the implications of consumer data, especially in the collections market, and emphasizes the need for data in the financial ecosystem.

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Podcasts

[Podcast] The Disposition of Collections with Joe Witkowski

In this episode, Joe Witkowski, team lead at debt collection agency American Profit Recovery, discusses the human side of debt recovery.

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Austin Keate on Collecting Thoughts
Podcasts

[Podcast] Driving Growth with Austin Keate

Austin discusses his path to the collections industry, technology, relationship building, and his advice on leading teams. 

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