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Collections is now a CX channel

Collections is now a CX channel
  • 4 min
Collections is now a CX channel
Collecting Thoughts
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Today's customers expect more from their banks, especially when it comes to collections. In this podcast, C&R Software's Nags Odedra and Jeremy Russell give a quick taste of how banks are using AI to deliver personalized service at scale. 

Dave Wasik, Partner at 2nd Order Solutions, and Ed Wallen, CEO of C&R Software, will unpack how this works in practice at CBA Live. Join them on Monday, March 30 at 12:30 PM for their session on Collections as a CX Channel.
Ed Wallen
About the author

Ed Wallen

Ed Wallen is the CEO of C&R Software, whose mission is to humanize collections via its esteemed cloud-native, end-to-end platform. Ed has been developing, marketing, and selling collections and recovery software for the past 20 years.

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