In this episode of Collecting Thoughts, we explore the transformation of collections from a system of enforcement to a driver of financial wellness. We dive into how AI-native collections can predict financial struggles before they occur, offering proactive solutions to customers in real time.
We discuss the pitfalls of DIY AI systems, including data inaccuracies, compliance issues, and bias, and highlight the benefits of an ecosystem approach. By integrating specialized digital agents, we enhance both customer experience and recovery rates. Join us as we uncover how technology can redefine the future of collections, turning a historically adversarial process into a partnership for financial health.
Naeem Abraham
Naeem Abraham is leading the charge to implement our decision management tool: FitLogic. With prior experience at a top EMEA bank, Naeem’s expertise lies in credit management, data-driven decisioning, and utilizing AI/ML to improve collections performance.
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