---
title: Five key learnings from the Credit Summit in London | C&R Software
description: The annual Credit Summit in London is always a great place to...
image: https://blog.crsoftware.com/hubfs/AdobeStock_140253748-1.jpg
---
Our solutions
[FitLogic](https://www.crsoftware.com/products/fitlogic)
[Debt Manager](https://www.crsoftware.com/products/debt-manager)
[Zel AI](https://www.crsoftware.com/add-ons/zelas-ai)
[Fit Comms](https://www.crsoftware.com/add-ons/fitcomms)
[SpringFour](https://www.crsoftware.com/add-ons/springfour)
[Cara AI](https://www.crsoftware.com/add-ons/cara-ai)
[Callout Services](https://www.crsoftware.com/add-ons/callout-services)
[FitPortal](https://www.crsoftware.com/add-ons/fitportal)
[Our company](https://www.crsoftware.com/our-company)
Our platform
[AI Native](https://www.crsoftware.com/ai-native)
[Credit Risk Management](https://www.crsoftware.com/credit-risk-management)
[Cloud Native](https://www.crsoftware.com/cloud-native)
[Credit Decisioning Engines](https://www.crsoftware.com/credit-decisioning-engines)
[SaaS Solution](https://www.crsoftware.com/saas-solution)
[Agency Management](https://www.crsoftware.com/agency-management)
Resources
[Blog](https://blog.crsoftware.com/tag/blogs)
[Case Studies](https://blog.crsoftware.com/tag/case-studies)
[Podcasts & Webinars](https://blog.crsoftware.com/tag/podcasts-webinars)
[Downloadable Resources](https://blog.crsoftware.com/tag/downloadable-resources)
Industries
[Financial services](https://www.crsoftware.com/industries/financial-services)
[Government](https://www.crsoftware.com/industries/government)
[Automotive](https://www.crsoftware.com/industries/automotive)
[Telecommunications](https://www.crsoftware.com/industries/telecommunications)
[Utilities](https://www.crsoftware.com/industries/utilities)
[Debt buyers](https://www.crsoftware.com/industries/debt-buyers)
[Fintech](https://www.crsoftware.com/industries/fintech)
[Contact us](https://www.crsoftware.com/contact)
Explore how C&R Software supports the customer lifecycle
[Book a demo
](https://www.crsoftware.com/contact)
Our solutions
[Our company](https://www.crsoftware.com/our-company)
Resources
Industries
[Contact us](https://www.crsoftware.com/contact)
[ Book a demo
](https://www.crsoftware.com/contact)
[FitLogic
Better decisioning, everywhere. Our new decision management solution.
](https://www.crsoftware.com/products/fitlogic)[Read more >
](https://www.crsoftware.com/products/fitlogic)
[Debt Manager
Our flagship product and the world’s leading system for collections and recovery.
](https://www.crsoftware.com/products/debt-manager)[Read more >
](https://www.crsoftware.com/products/debt-manager)
Add-ons for Debt Manager
[Zel AI >
](https://www.crsoftware.com/add-ons/zelas-ai)[Callout Services >
](https://www.crsoftware.com/add-ons/callout-services)[FitComms >
](https://www.crsoftware.com/add-ons/fitcomms)[Cara AI >
](https://www.crsoftware.com/add-ons/cara-ai)[SpringFour >
](https://www.crsoftware.com/add-ons/springfour)[FitPortal >
](https://www.crsoftware.com/add-ons/fitportal)
We’re changing the way organizations collect and recover debt.
[AI Native >
](https://www.crsoftware.com/ai-native) [Credit Risk Management >
](https://www.crsoftware.com/credit-risk-management) [Cloud Native >
](https://www.crsoftware.com/cloud-native) [Credit Decisioning Engines >
](https://www.crsoftware.com/credit-decisioning-engines) [SaaS Solution >
](https://www.crsoftware.com/saas-solution) [Agency Management >
](https://www.crsoftware.com/agency-management)
Experience seamless debt recovery with C&R Software’s humanized and efficient solutions.
[Contact us
](https://www.crsoftware.com/contact)
[Blog
For the curious: valuable content, announcements, partnership news and press releases.
](https://blog.crsoftware.com/tag/blogs)[Read more >
](https://blog.crsoftware.com/tag/blogs)
[Case studies
Effectiveness supported by real examples.
](https://blog.crsoftware.com/tag/case-studies)[Read more >
](https://blog.crsoftware.com/tag/case-studies)
[Podcasts & webinars
Interesting guests, interviews and talks from the industry. We share knowledge about what we are best at.
](https://blog.crsoftware.com/tag/podcasts-webinars)[Read more >
](https://blog.crsoftware.com/tag/podcasts)
[Downloadable resources
Preview or download manuals about our products and services.
](https://blog.crsoftware.com/tag/downloadable-resources)[Read more >
](https://blog.crsoftware.com/tag/downloadable-resources)
Experience seamless debt recovery with C&R Software’s humanized and efficient solutions.
[Contact us
](https://www.crsoftware.com/contact)
[Financial services
End-to-end debt collections software for banks and financial services.
Read more >
](https://www.crsoftware.com/industries/financial-services)[Government
The debt collections platform for Governments, Federal Agencies and the Public Sector.
Read more >
](https://www.crsoftware.com/industries/government)[Automotive
End-to-end collections management for the automotive industry.
Read more >
](https://www.crsoftware.com/industries/automotive)[Telecommunications
Reimagined debt collections for telecommunications
Read more >
](https://www.crsoftware.com/industries/telecommunications)[Utilities
Transforming how the utilities industry collects and recovers debt.
Read more >
](https://www.crsoftware.com/industries/utilities)[Debt buyers
Data driven debt collections software for debt buyers.
Read more >
](https://www.crsoftware.com/industries/debt-buyers)[Fintech
Streamlined collections with integrated AI, machine learning and automation in one end-to-end platform.
Read more >
](https://www.crsoftware.com/industries/fintech)
[Back to resources](https://blog.crsoftware.com)
[Back to resources](https://blog.crsoftware.com)
14 April, 2022
# Five key learnings from the Credit Summit in London
The annual Credit Summit in London is always a great place to take the temperature of the industry and get a good sense of where things are heading on a local and global scale.
And with Covid restrictions eased, this year’s event was the first since 2019 where people from across the profession could get together in person. There was a lot to talk about!
After a busy few days of talks, workshops, and networking, we came away with these five key learnings:
**1 The consumer squeeze is real**
After Covid, the cost-of-living crisis is hitting consumers hard, and this is around the globe. Energy bills are skyrocketing. Fuel prices have gone through the roof. Inflation in the US is at 8.5%, the highest since 1981, and in the UK, inflation is at a 30-year high of 7%. It’s vital the industry is conscious of this when it comes to helping people on their journey to financial wellbeing.
**2 Look after the customer – and the agent**
While it’s important to take into account the mental health of the person at the end of the debt cycle, it’s crucial to understand that the people who are sensitively handling these cases on a daily basis are also under pressure. Agents who regularly deal with stressful situations need a modern user interface that’s intuitive, helpful, and easy to learn, which makes it easier to approach their work with a clear head.
**3 Help agents focus on support for the vulnerable **
If you look after the agent, they’re better positioned to look after their customers. Working in a configurable environment with more automation means colleagues who are dealing with vulnerable customers can be more productive and better focus their support. This allows them to do what they do best rather than be constrained by the rigid systems they’re operating within.
**4 More regulations mean more challenges**
Rules and regulations vary hugely from country to country – and from state to state in the US – meaning clients have any number of political, social, and economic factors to negotiate in order to comply with new and existing legislation.
**5 Getting the customer journey right pays off for everyone**
There are many elements in play during the customer’s journey to financial wellbeing and it’s important to recognize all the stakeholders involved: the vulnerable people, the agents working the hard cases, the organizations whose brands are being protected. And this is all done within a regulatory framework that requires multiple levels of compliance. Working with a modern, configurable collections system can take a lot of the pain away on that journey.
About the author
Ed Wallen
Ed Wallen is the CEO of C&R Software, whose mission is to humanize collections via its esteemed cloud-native, end-to-end platform. Ed has been developing, marketing, and selling collections and recovery software for the past 20 years.
[Back to resources](https://blog.crsoftware.com)
Share this article:
---
Latest resources
[
-1.png?width=352&name=operationalize%20AI%20(25)-1.png)
Blogs
Best Enterprise Debt Collection Software for Banks in France
Read more >
](https://blog.crsoftware.com/france-enterprise-debt-collection-software) [
-2.png?width=352&name=operationalize%20AI%20(24)-2.png)
Blogs
SME Collections Software in Malaysia: Modern Strategies for Banks
Read more >
](https://blog.crsoftware.com/sme-collections-software-malaysia) [
-2.png?width=352&name=operationalize%20AI%20(23)-2.png)
Blogs
How Thailand’s Banks Can Manage Rising NPLs with Scalable Collections
Read more >
](https://blog.crsoftware.com/thailand-npl-scalable-collections) [
-3.png?width=352&name=operationalize%20AI%20(22)-3.png)
Blogs
Digital Transformation in Egyptian Banking: AI-Powered Collections Strategies
Read more >
](https://blog.crsoftware.com/egypt-banking-collections-ai)
---
## Let’s keep the conversation going!
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!
Explore how C&R Software supports the customer lifecycle
[Book a demo
](https://www.crsoftware.com/contact)
[Our company
](https://www.crsoftware.com/our-company)[Industries
](https://www.crsoftware.com/#industries)[Contact us
](https://www.crsoftware.com/contact)[Submit RFP
](https://www.crsoftware.com/submit-rfp) Our platform [AI Native
](https://www.crsoftware.com/ai-native) [Credit Risk Management
](https://www.crsoftware.com/credit-risk-management) [Cloud Native
](https://www.crsoftware.com/cloud-native) [Credit Decisioning Engines
](https://www.crsoftware.com/credit-decisioning-engines) [SaaS Solution
](https://www.crsoftware.com/saas-solution) [Agency Management
](https://www.crsoftware.com/agency-management)
Products[FitLogic
](https://www.crsoftware.com/products/fitlogic)[Debt Manager
](https://www.crsoftware.com/products/debt-manager)[Zel AI
](https://www.crsoftware.com/add-ons/zel-ai)[FitComms
](https://www.crsoftware.com/add-ons/fitcomms)[SpringFour
](https://www.crsoftware.com/add-ons/springfour)[Cara AI
](https://www.crsoftware.com/add-ons/cara-ai)[Callout Services
](https://www.crsoftware.com/add-ons/callout-services)[FitPortal
](https://www.crsoftware.com/add-ons/fitportal)
Our platform [AI Native
](https://www.crsoftware.com/ai-native) [Credit Risk Management
](https://www.crsoftware.com/credit-risk-management) [Cloud Native
](https://www.crsoftware.com/cloud-native) [Credit Decisioning Engines
](https://www.crsoftware.com/credit-decisioning-engines) [SaaS Solution
](https://www.crsoftware.com/saas-solution) [Agency Management
](https://www.crsoftware.com/agency-management)
Experience C&R Software’s humanized and efficient solutions.
[Contact us
](https://www.crsoftware.com/contact)
---
[Privacy policy
](https://www.crsoftware.com/privacy-policy)[Cookie menu
](https://www.crsoftware.com/cookie-policy)[Anti-slavery policy
](https://www.crsoftware.com/anti-slavery-statement)
---
© Copyright C&R Software
Created by [The Digital Bunch
](https://www.thedigitalbunch.com/)
```json
{
"@context" : "https://schema.org",
"@type" : "BlogPosting",
"author" : {
"@type" : "Person",
"name" : "Ed Wallen",
"url" : "https://blog.crsoftware.com/author/ed-wallen"
},
"dateModified" : "2023-06-21T11:01:25.079Z",
"datePublished" : "2022-04-14T13:20:00.000Z",
"headline" : "Five key learnings from the Credit Summit in London | C&R Software",
"image" : [ "https://blog.crsoftware.com/hubfs/AdobeStock_140253748-1.jpg" ],
"mainEntityOfPage" : {
"@id" : "https://blog.crsoftware.com/five-key-learnings-from-the-credit-summit-in-london",
"@type" : "WebPage"
},
"publisher" : {
"@type" : "Organization",
"logo" : {
"@type" : "ImageObject",
"url" : "https://blog.crsoftware.com/hubfs/C&R_logo%20Dark%20Green.png"
},
"name" : "C&R Software"
}
}
```