If you're feeling vendor fatigue around AI in collections, you're not alone. This podcast aims to break through the hype with honest discussions about how top US banks are using agentic AI, what's working, what's not, and where the biggest risks lie.
C&R Software's Nags Odedra and Jeremy Russell discuss a real world example of how a top 20 US bank is using agentic AI in the call center to support collections teams with their day-to-day workflows, and how they're planning to scale to larger use cases moving forward.
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Chris Hopkins
With decades of experience in product management, Chris brings expertise in leveraging cutting-edge technological solutions to improve customer experience and organizational efficiency in collections and recovery. A graduate of Cambridge University, Chris joined the C&R Software team in 2021 after nine years as Director of Product Management at FICO—an organization known for its leading role in analytics and credit scoring.
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