In this episode of Collecting Thoughts, we delve into the pressing trends and challenges facing Canadian banks in the collections landscape of 2026. With household debt levels soaring and delinquency rates among younger Canadians rising sharply, collections leaders must adapt to a rapidly changing environment. I explore the shift towards digital-first collection strategies, the necessity of personalized customer engagement, and the role of AI in enhancing operational efficiency. We discuss the importance of understanding customer needs and the significance of proactive outreach. As regulations evolve, banks must balance compliance with effective debt recovery. Tune in for insights that will help you navigate the complexities of collections in Canada and prepare for the future.
Naeem Abraham
Naeem Abraham is leading the charge to implement our decision management tool: FitLogic. With prior experience at a top EMEA bank, Naeem’s expertise lies in credit management, data-driven decisioning, and utilizing AI/ML to improve collections performance.
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