How this UK debt buyer unified collections in one platform

Discover how Cabot Credit Management achieved what many thought impossible by consolidating three separate debt management systems in just six months following major mergers. This remarkable case study details how a leading UK management services company with 1,500 employees managing £1 billion in assets and collecting over £45 million monthly overcame the chaos of operating three different platforms with three different processes.

Enterprise Architect James Edwards provides candid insights into the challenges faced after merging Cabot Financial with Apex Credit Management and Marlin Financial Services. Learn how previous consolidation experiences suggesting 18 to 24 month timelines nearly derailed the project before innovative approaches compressed the timeline to meet leadership's six month mandate. The study reveals specific strategies for consolidating software for debt buyers while maintaining operational continuity.

The case study explores how standardized processes created consistent customer experiences across all business units, significantly reducing negative feedback. Discover how greater efficiency enabled the call center to handle more incoming queries and increase outgoing call volume, driving upturn in collections. Throughout this transformation, Cabot maintained their award winning commitment to treating customers fairly, winning recognition in both 2015 and 2016.

Download to understand proven strategies for rapid platform consolidation across merged entities while boosting efficiency, maintaining customer satisfaction, and preserving corporate culture during major organizational change.