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The 2026 playbook for digital collections innovations

AI investment in financial services is accelerating fast, with spending projected to reach $97 billion by 2027. Top providers are already seeing measurable gains, from faster operations to leaner processes to meaningful productivity improvement and more.

But the real banking leaders are the ones using AI to strengthen the human experience, rather than replace it. It may feel counterintuitive, but it's this blend of smart technology and thoughtful human engagement that's driving real, measurable results, especially in sensitive areas like collections. Download the playbook to learn how it's done.

 
Ed Wallen
About the author

Ed Wallen

Ed Wallen is the CEO of C&R Software, whose mission is to humanize collections via its esteemed cloud-native, end-to-end platform. Ed has been developing, marketing, and selling collections and recovery software for the past 20 years.

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