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Audio, AI and integration - the three pillars of humanized phone calls

Integrating AI and real-time audio analytics into debt collection transforms calls into personalized, empathetic engagements.

Blogs

The biggest operational challenges in the loan origination lifecycle

A look at how the right loan originations system improves outcomes for lenders and customers alike.

Blogs

What the EU AI Act means for collections

The EU AI Act introduces key requirements around transparency, accountability, and auditability for Europe's leading debt collections teams.

Blogs

Smarter, more efficient collections with agentic AI

Agentic AI analyzes payment behaviors, communication histories, and risk signals to determine the best timing, method, and message for each interaction.

Blogs

How traditional banks compete against digital disruptors

This guide explores how legacy banks are reinventing their collections operations to compete and win against today’s fintech disruptors.

Insurance couple digital claims processing

Blogs

Simplifying digital claims for a better customer experience

Explore how claims digitalization helps meet customer expectations, cut operational costs, and create stronger customer relationship.

Blogs

The importance of credit risk management: why it matters

This article explains why credit risk management matters. You'll find its core elements, benefits, implementation hurdles, and best practices.

Blogs

Building a comprehensive credit risk management framework

This article shows you how to create and implement a credit risk management framework that works.

Blogs

Choosing the right credit risk management solutions

This complete guide will help you pick the right credit risk management system that fits your business needs.

Blogs

How to make your collections strategy more empathetic to enhance customer loyalty

In the realm of collections, introducing empathy has become a key KPI for modern collections teams. It's precisely what can redefine the collections journey, transforming it from a potential point of difficulty into a pathway toward stronger customer loyalty.

Blogs

The CFPB is writing regulations for section 1033: what we know so far

As the modernization of the collections journey steadily grows, so does the vast amount of data firms have surrounding their customers. Understandably, many of these customers would prefer to have access to said data, or at least know what it’s being used for. This is the area that the CFPB’s section 1033 focuses on, potentially requiring you to give customers access to their financial information.

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