Resources

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Blogs

Does customer segmentation enhance collections performance?

Technology and segmentation play major roles in helping collections teams enrich contact strategies through the use of Machine learning and AI.

Blogs

What Buy Now Pay Later Means for the Collections Industry

Buy Now, Pay Later (BNPL) is a rapidly growing payment format that has become seamlessly integrated into a range of services, products and facilities. Its ease of access has made it a popular choice of payment, which has meant an increasing volume of customers entering the collections process as a result.

Blogs

Reporting best practices for collection & recovery teams

Performance indicators are vital in providing perspective on the current state of business operations and offer valuable insight for future strategies.

Blogs

Collections and recovery update: turning negative customer engagements into brand building opportunities

Collections and recovery teams can now be at the forefront of improving brand reputation in an organization.

Blogs

The post-pandemic guide to customer centric collections

With a debt tsunami again looming large, organizations must use their pandemic learnings to make collections processes customer centric.

Blogs

Using collections as a customer loyalty opportunity

Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.

Blogs

Can you make your collections processes customer centric?

For collections teams to implement customer centric processes properly, they need to be both intuitive and effective.

Blogs

Are consumer preferences impacting the effectiveness of your collections team?

Consumers now have much more freedom to decide what channel of communication they’re contacted

Blogs

Why the pandemic rewrote the rules on debt collection

The COVID-19 pandemic sparked huge disruption in almost every part of the economy - and the debt collection sector was no different.

Blogs

The Fair Debt Collection Practices Act (FDCPA): From compliance to best practice

The FDCPA is a federal law intended to eliminate anti-consumer practices in collections and recovery. But how exactly does it achieve this?

Blogs

How financial institutions have seamlessly adapted to Regulation F

Now that the industry has had time to operate under Regulation F, what impact has it had and how have businesses adapted to the new restrictions?


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