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The relationship between brand loyalty, technology and humanized collections

With any industry that provides customer service, brand loyalty is vital in ensuring their procurement and retention. For collections, brand loyalty has gradually become a focus with an industry-wide shift towards customer centric and humanized experiences.

Blogs

How to match agencies with customers for better collections

The key to providing your customers with the best care is to use data-driven analytics to assign the right agency for them.

Blogs

The benefits of performance-based debt collection agency placements

If every single customer is unique, why do so many agencies still try to collect debt in the same way for all?

Blogs

Customer relationships: why they’re important and how technology can strengthen them

Customer relationships have not always been a primary focus in the collections industry. But this has changed in recent years with a significant shift towards customer centricity and humanized processes.

Blogs

The power of customer care in collections

Historically, customer care has taken a backseat to other goals within the collections business. But recently, the positive relationship between humanized collections and better performance has become evident.

Blogs

5 ways to improve your customers’ experience with the debt collections process

Improved collection experiences directly lead to an increased likelihood of resolved debt. Not only are your customers more likely to engage with you again after they become current, but you’ll be better informed to develop personalized solutions through the increase of available data.

Blogs

The importance of customer behavior in designing effective collections journeys

A one-size-fits-all approach to customer engagement is futile. Instead, you need to build an understanding of customer behavior to be able to guide individual accounts to financial health

Blogs

Consumer service: how Consumer Duty changes customer engagement during a collection

The benefit-focused outcomes outlined by the UK’s Consumer Duty sets a precedent for financial firms to provide a consistent and high-quality level of customer service.

Blogs

The impact of Consumer Duty regulations on collections and recovery

In this article, we dive into the impact each Consumer Duty requirement has on collections and recovery, and pose solutions to make the standards beneficial to both consumers and businesses alike.

Blogs

What is the Consumer Duty? What does it mean for collections and recovery?

Consumer Duty is a continuation of the FCA’s Treating Customers Fairly (TCF) mandate that protects customers from unfair treatment.

Blogs

Behavioral segmentation in debt collections

Behavioral segmentation is a technology that shines a light on the characteristics that lead to customer delinquency.

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