Resources

Explore the latest news, insights and downloadable resources

Podcasts & webinars

The AI Advantage is Transforming Customer Experience (On-Demand Webinar)

Tune in to the latest insights on the impact of artificial intelligence on collections and recovery and the measurable results industry leaders are seeing worldwide.

Blogs

How to unify operational decision making across your organization

Learn how financial institutions can connect siloed decision engines, centralize decision logic, and improve operational visibility across teams.

Blogs

3 ways advanced debt collections solutions use AI

One-size-fits-all doesn't fit anyone. That’s why it’s so important to choose an AI provider who's flexible enough to meet your unique business needs.

Fintechs collections woman smiling
Blogs

Scaling collections for fast-growing fintechs

The journey from fintech to licensed bank is filled with opportunity. Scalable, compliant collections operations are foundational to sustainable growth.

Blogs

How an MVP approach eases collections software implementation

Let's get honest about some of the common fears around implementing new collections software and how an MVP approach reduces risk for faster time-to-value.

Blogs

Empowering communities with successful debt management

This article explores the unlikely role of collections in financial inclusion.

Blogs

How human-first technology fosters financial inclusion

In this article we’ll explore financial inclusion in banking and the role technology plays in today’s marketplace

Collections team using AI to support debt collection decisions and customer outreach
Blogs

How to use AI in debt collection: 8 practical applications

Learn how collections teams use AI for early intervention, account prioritization, personalized outreach, self-service, and quality control.

Blogs

The power of customer data at each stage of collections

Customer data is king when it comes to your customer journey through collections. It helps you paint a clear picture of the past, present and future of their finances to support your strategies. And by harnessing it properly, you can shape their future to be one of financial stability.

Blogs

The foundation of advanced analytics: data integrity

Analytics are vital in collections to create strategies for each of your customers that result in resolved debt. But in order to have reliable analytics of your customers, you first need reliable data to base it on.

Blogs

How to operationalize an algorithm

In collections, data and analytics are vital components to helping customers reach financial stability on a personalized level. Data represents the ingredients to a successful collections strategy, whereas algorithms and analytics are the recipe that helps you better understand the solutions individual customers need.


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We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!