As businesses become self-sufficient, what will you do with all the time you save?
When the collections agency Williams & Fudge decided to branch out into other industries during the Covid-19 pandemic, the company didn’t need any external help onboarding new clients.
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Primarily known for partnering with universities and colleges in the US, Williams & Fudge expanded their portfolio to include telecom and credit card – and did so self-sufficiently thanks to the Debt Manager system’s user-friendly configurability.
“Debt Manager has a seamless and standardized way of integrating with other systems that has allowed us to excel in our business,” says Adam Parham, Vice President of Operations at Williams & Fudge. “We don’t need venders to configure the system, and we’re providing our clients with faster, more compliant services.”
As more agencies like Williams & Fudge are taking advantage of Debt Manager’s intuitive flexibility, they’re increasingly faced with another issue – what to do with all the time (and resources) Debt Manager has saved them. In Williams & Fudge’s case, they diversified into new verticals.
And because agents and business users can shape Debt Manager to their own specific requirements, this frees up IT departments to focus on broader logistical solutions rather than day-to-day troubleshooting. Think macro, not micro.
“It’s a much more efficient model when the business users can translate business and operational requirements into the ability to manage and drive change within the system,” says Christopher Smith, VP Product at C&R Software. “Because of our upfront involvement and knowledge transfer, the business users can manage the system themselves.”
“This futureproofs your enterprise technology,” he adds. “You don’t have to worry that in five, 10 or 20 years the system will be outdated or require significant additional investments; business users can easily adapt the system to new regulations, new lines of business and new internal policies.”
