Resources

Explore the latest news, insights and downloadable resources

Digital first, human always
Downloadable resources

The AI-native approach to telecoms

Explore how C&R Software's AI Control Hub orchestrates AI-powered capabilities for seamless collections, customer engagement, and compliance. Learn more about this innovative solution.

The EU AI Act, compliance, and digital first collections
Podcasts & webinars

The EU AI Act, compliance, and digital first collections

Explore the balance between AI innovation and EU AI Act compliance, focusing on risk management in collections and the need for AI-native solutions.

Blogs

Building transparent collections AI under the EU AI Act

Discover how EU AI Act mandates are shaping AI use in bank collections, driving transparency, accountability, and innovation with AI-native solutions for compliance and scalability.

Blogs

Reduce churn with customer obsessed collections

Discover how a customer obsessed approach to telecom collections can reduce churn, improve recovery rates, and build lasting customer loyalty.

Why telcos need data driven collections
Podcasts & webinars

Why telcos need data driven collections

Discover why telecommunications companies must adopt data-driven collections to reduce churn, improve recovery rates, and enhance brand reputation through personalized customer experiences.

Fully embedded AI native collections
Downloadable resources

Fully embedded AI-native collections

Discover how AI-native collections are transforming neobanks by promoting smarter, fairer lending practices and guiding customers towards financial wellness. Read our latest whitepaper to learn more.

Blogs

Better decisions are the headline, not the AI

Transform decision-making with AI integrated into daily workflows, enhancing prioritization, next best actions, and summarization to drive better outcomes at scale.

Blogs

Can AI replace human collectors?

Can AI replace human debt collectors? This blog explores how AI can elevate human collectors by automating routine tasks and supporting complex, empathetic interactions.

Blogs

Why legacy systems are a major risk when it comes to collections rules and regulations

Legacy systems pose significant compliance risks in collections due to their inability to adapt to evolving regulations and AI expectations.

A guide to digital transformation in collections
Podcasts & webinars

A guide to digital transformation in collections

Explore how digital transformation in collections can help banks overcome challenges and turn collections into a customer retention engine. Learn from expert Naeem Abraham's insights on this topic.

Blogs

Experience matters for fintechs adopting AI native debt collection

Discover why experience is key for fintechs adopting AI in debt collection, and how leveraging expert solutions can drive efficiency, compliance, and scalability in your operations.


Let’s keep the conversation going!

We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!