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Ed Wallen | 10 June, 2022

Maximizing customer experience during debt collection

The debt collection industry is shifting towards a customer centric approach, with businesses increasingly placing their customers’ experiences at the center of all processes. This shift arguably began with the introduction of legislation like the FDCPA, but it has since proven to be an effective approach for debt collection, with a number of benefits over other strategies.

But what are these benefits, and how can businesses maximize the experience of their customers during collections? Our latest guide addresses these questions and more – and you can download it below.

 Ed Wallen
About the author

Ed Wallen

Ed Wallen is the CEO of C&R Software, whose mission is to humanize collections via its esteemed cloud-native, end-to-end platform. Ed has been developing, marketing, and selling collections and recovery software for the past 20 years.

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A guide maximizing customer experience during debt collection
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A guide to maximizing customer experience during debt collection

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