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Lisa Tanner shares some insights on her experience working in the collections industry and how the culture within the industry has shifted.
Gene Clark discusses customer service in commercial collections, balancing follow-up with customer relationships and spotting changes in payment habits.
Host Christina spoke with Dr. Maria Douneva about how psychology affects consumer behavior.
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Listen to Chris Hopkins explore how data analytics, chatbots, and audio analytics can support collections teams and improve the customer experience.
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!