McCormick Senior Credit and Risk Manager Sean Delaney discusses his experience implementing AI and machine learning (ML).
Eric Ferguson has over three decades of experience in collections, specializing in technology utilization within the industry.
Christina sits down with Chris to learn more about how he got into collections and talk about the side of collections most people need to see.
Megan discusses her extensive experience in the collections industry and explores her insights and strategies for effective and empathetic debt collection.
Helen Leonard, Director of Accounts Receivable and Collections at ACCO Engineered Systems, speaks about her experience in the construction industry.
Carrie discusses the implications of consumer data, especially in the collections market, and emphasizes the need for data in the financial ecosystem.
In this episode, Joe Witkowski, team lead at debt collection agency American Profit Recovery, discusses the human side of debt recovery.
Austin discusses his path to the collections industry, technology, relationship building, and his advice on leading teams.
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Christina spoke with Carol Byrne, VP of Marketing at C&R Software, who talks about brand loyalty and employing a humanized approach in debt collection.
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Lisa Tanner shares some insights on her experience working in the collections industry and how the culture within the industry has shifted.
Collecting Thoughts host Christina speaks with Gene Clark on how he’s felt “destined” to end up in the collections industry and the lessons he learned.
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!