Podcasts & webinars
Embracing Fairness in Debt Recovery
Christina sits down with Chris to learn more about how he got into collections and talk about the side of collections most people need to see.
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Podcasts & webinars
Debunking Collections Myths with Megan Bird
Megan discusses her extensive experience in the collections industry and explores her insights and strategies for effective and empathetic debt collection.
Podcasts & webinars
Constructing Collections: A Deep Dive with Helen Leonard of Acco Engineered Systems
Helen Leonard, Director of Accounts Receivable and Collections at ACCO Engineered Systems, speaks about her experience in the construction industry.
Podcasts & webinars
The Evolution of Consumer Data with Carrie Coker-Aivaliotis
Carrie discusses the implications of consumer data, especially in the collections market, and emphasizes the need for data in the financial ecosystem.
Podcasts & webinars
The Disposition of Collections with Joe Witkowski
In this episode, Joe Witkowski, team lead at debt collection agency American Profit Recovery, discusses the human side of debt recovery.
Podcasts & webinars
Driving Growth with Austin Keate
Austin discusses his path to the collections industry, technology, relationship building, and his advice on leading teams.
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Podcasts & webinars
Fostering Brand Loyalty within the Collections Process with Carol Byrne
Christina spoke with Carol Byrne, VP of Marketing at C&R Software, who talks about brand loyalty and employing a humanized approach in debt collection.
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Podcasts & webinars
Customer Facing Relationships with Lisa Tanner
Lisa Tanner shares some insights on her experience working in the collections industry and how the culture within the industry has shifted.
Podcasts & webinars
Communicating Effectively with Gene Clark
Collecting Thoughts host Christina speaks with Gene Clark on how he’s felt “destined” to end up in the collections industry and the lessons he learned.
Podcasts & webinars
How Consumer Behavior Impacts Collections with Maria Douneva
Host Christina spoke with Dr. Maria Douneva about how psychology affects consumer behavior.
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Podcasts & webinars
Advanced Technology for Collections with Chris Hopkins
A podcast episode where Christina is joined by Chris Hopkins, who gives us a rundown on the key technologies affecting the debt recovery industry.
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