Resources

Explore the latest news, insights and downloadable resources

Scale operations without scaling costs through self service collections
Downloadable resources

Scale collections operations without scaling costs

Learn how digital self-serve solutions can help collections teams increase efficiency and outcomes without adding costs. Get insights from Ed Wallen, CEO of C&R Software.

The EU AI Act, compliance, and digital first collections
Podcasts & webinars

The EU AI Act, compliance, and digital first collections

Explore the balance between AI innovation and EU AI Act compliance, focusing on risk management in collections and the need for AI-native solutions.

Blogs

Collections rules and regulations: The risk of legacy systems

Legacy systems pose significant compliance risks in collections due to their inability to adapt to evolving regulations and AI expectations.

Blogs

Keep up with global collections compliance with configurable solutions

Stay compliant globally with a configurable solution that adapts to regional regulations, ensuring fair, transparent, and explainable debt collection processes.

Downloadable resources

What are the potential risks of agentic AI in debt collection?

Our latest article looks at the compliance and security risks of agentic AI in debt collection, and how choosing a trusted solution can avoid these.

Blogs

The different types of AI agents and how they support collections

Explore five different types of agents in AI and how they support collections teams and their customers.

Downloadable resources

Solve debt collections challenges for multi-country companies

Discover how multi-country, multi-portfolio companies can overcome debt collection challenges with advanced software solutions tailored to diverse legal and cultural landscapes.

Podcasts & webinars

Winning Strategies for Collections Leaders

Discover AI-driven strategies for modernizing collections operations to improve compliance, unify data, and enhance customer relationships in this concise, actionable guide.

Blogs

FCA debt collection rules - how to show fair treatment in every customer interaction

Explore how UK collections teams demonstrate compliance with FCA and Consumer Duty requirements by leveraging the latest tech.

Blogs

The importance of NCA compliance when managing collections in the EU

A guide for debt collection teams navigating cross-border collections and the unique requirements of country-specific NCA requirements.

Blogs

Understanding the UK's new BNPL regulations

Explore the role of decision engines in streamlining compliance with the latest regulations for BNPL providers in the UK and beyond.


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