Resources

Explore the latest news, insights and downloadable resources

Sort by tags

View all Blogs Podcasts & webinars Downloadable resources Case studies Press Release

Integrating conversational AI to better support your customers in collections

Integrate conversational AI in collections to enhance customer interactions, increase self-resolution rates, support vulnerable customers, and boost efficiency.

Blogs

The different types of agents in AI and how they can support collections customers

Explore five different types of agents in AI and how they support collections teams and their customers.

Downloadable resources

Solve debt collections challenges for multi-country companies

Discover how multi-country, multi-portfolio companies can overcome debt collection challenges with advanced software solutions tailored to diverse legal and cultural landscapes.

Blogs

What are the different types of AI in collections?

Understand the different types of AI used by debt collections teams, from ML to generative AI to agentic AI and beyond.

Blogs

What are the potential risks of agentic AI?

Like any advanced technology, agentic AI comes with risks that must be balanced effectively to reap the full rewards.

Podcasts & webinars

Winning Strategies for Collections Leaders

Discover AI-driven strategies for modernizing collections operations to improve compliance, unify data, and enhance customer relationships in this concise, actionable guide.

Blogs

FCA debt collection rules - how to show fair treatment in every customer interaction

Explore how UK collections teams demonstrate compliance with FCA and Consumer Duty requirements by leveraging the latest tech.

Blogs

The importance of NCA compliance when managing collections in the EU

A guide for debt collection teams navigating cross-border collections and the unique requirements of country-specific NCA requirements.

Blogs

Understanding the UK's new BNPL regulations

Explore the role of decision engines in streamlining compliance with the latest regulations for BNPL providers in the UK and beyond.

Blogs

Why sticking with sunsetted debt collection software is a costly mistake

The collections industry is changing fast. Explore your options for navigating software that's reached end-of-life.

Blogs

Strategies and best practices to improve contactability

The first step to resolving delinquent accounts is reaching the customer in question. This article explores how to improve contactability in collections.

1 2 3

Let’s keep the conversation going!

We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!