Resources

Explore the latest news, insights and downloadable resources

customer self servicing account in debt collection
Blogs

Self service debt collection: Give customers more ways to resolve

Learn how self-service debt collection helps customers review accounts, make payments, manage arrangements, and access support without removing human help.

Blogs

What is a configurable debt collections platform?

Conventional debt collection platforms provide collections teams with the basic tools to manage their primary needs - such as managing payments, remaining compliant and having a centralized data repository.

Blogs

Optimizing customer centric collection workflows for performance

Both businesses and consumers alike have run into challenging financial landscapes in recent times.

Blogs

How technology fuels customer-centric collections

The increasing number of buy-now-pay-later payment plans has resulted in growing accounts with distressed debt. Collections organizations are facing increasing strain from this growth, and require solutions that optimize the collections process while guiding customers through their individual circumstances.

Blogs

How to automate debt collection compliance requirements

Learn which debt collection compliance controls can be automated, from communications and data rights to hardship, payment rules, and policy changes.

Blogs

A guide to scaling your collections operation

Organizations across the world are recognizing the need to bolster their collections and recovery operations - with the post-pandemic environment presenting an increased level of risk and a need to scale to accommodate more customers.

report cover for build vs buy debt collection software
Downloadable resources

Build vs. Buy Debt Collection Software: What the Data Actually Shows

Weighing build vs. buy for debt collection software? See why 70% of custom builds fail to deliver, and what it actually costs to go it alone.

Blogs

When to build vs. buy collections and recovery software: a guide

Never for C&R—although it sometimes pays off in other areas of operations


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