Collections teams must contend with a varied and ever-growing set of compliance and risk factors. From the volume of customers to the amount of interest they can charge, to the security of the data they hold, organizations are tightly governed and the consequences of a breach can be severe.
Organizations across the world are recognizing the need to bolster their collections and recovery operations - with the post-pandemic environment presenting an increased level of risk and a need to scale to accommodate more customers.
To improve their consumer engagement strategy, a collection and recovery department must provide a more personalized experience.
The phrase “have it all” is most often associated with personal development—usually referring...
It’s not unusual for organizations collecting and recovering debt to become frustrated.
Never for C&R—although it sometimes pays off in other areas of operations
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