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Blogs

How to improve your debt collection data quality

Managing the steady increase of customer data and information is a significant hurdle in collections, but making sure said data is of high-quality is even more important.

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Blogs

Finding the right balance between self-service and human connection

Self-service is becoming more and more prominent in modern collections as a way for customers to resolve their debt on their own terms. But can it truly replace the direct human-to-human contact that has been integral to collections for decades?

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Blogs

How to engage unresponsive customers during a debt collection

The first step in supporting a customer through collections is understanding their situation through decisioning. How many times have they missed a payment? Do they have a history of delinquency?

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Blogs

The benefits of a purpose-built debt collection platform

The debt collection process is far from simple. There’s complexities to be found in handling different customers, their situations, and developing personalized treatment plans.

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Blogs

The downsides of using a CRM for collections and recovery

Customer Relationship Management (CRM) software has become a staple in recent decades for many industries. Banks, insurers and utilities companies have all adopted it to streamline their customer interactions.

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Blogs

What makes a debt collection and recovery solution scalable?

There’s a growing number of people using credit and becoming delinquent. A report from the Federal Reserve Bank of New York states that American credit card debt is now over $1 trillion.

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Blogs

What is hyper-personalization? The role of one-to-one personalization through debt recovery

Hyper-personalization is becoming a popular term in the collections and recovery space. It represents an enhanced form of personalization that takes advantage of AI capabilities to provide a seamlessly data-driven and truly humanized collections journey.

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Blogs

Self-Service: An effective Consumer Duty solution

The UK’s Consumer Duty guidelines has established a standard of customer centricity for financial services. The goal of this humanized approach is more than just compliance, and more to build stronger relationships between businesses and their customers.

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Blogs

How technology is changing the mindset of collections

The landscape of collections is evolving. Customers were, until quite recently, considered debtors and fell into one of two categories: can’t pay or won’t pay. The industry has come a long way, and now customer service has become a priority to provide a consistent and beneficial experience.

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Blogs

Audio Analytics and Debt Manager: Using Technology to Humanize Collections

Effective debt collection platforms require a range of features that seamlessly integrate with one another and offer complete configurability.

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Blogs

Self-Service and Debt Manager: Using Technology to Increase Response Rates

The emphasis of self-service in collections and recovery is a product of the increasing importance of customer-centricity.

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