Blogs
Building a comprehensive credit risk management framework
This article shows you how to create and implement a credit risk management framework that works.
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Resources
Explore the latest news, insights and downloadable resources
Blogs
Choosing the right credit risk management solutions
This complete guide will help you pick the right credit risk management system that fits your business needs.
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Blogs
How to make your collections strategy more empathetic to enhance customer loyalty
In the realm of collections, introducing empathy has become a key KPI for modern collections teams. It's precisely what can redefine the collections journey, transforming it from a potential point of difficulty into a pathway toward stronger customer loyalty.
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Blogs
The CFPB is writing regulations for section 1033: what we know so far
As the modernization of the collections journey steadily grows, so does the vast amount of data firms have surrounding their customers. Understandably, many of these customers would prefer to have access to said data, or at least know what it’s being used for. This is the area that the CFPB’s section 1033 focuses on, potentially requiring you to give customers access to their financial information.
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Blogs
Has the Gramm-Leach-Bliley amendment effectively outlawed legacy collections software?
The Gramm-Leach-Bliley Act sets out clear requirements for the privacy, security, and management of customer data. To keep up with these requirements, you need a modern collections platform. This is because legacy software struggles to keep up with the modern world of data security.
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Blogs
Are you ‘transparent enough’ for the CFPB?
Transparency is a core pillar of customer-centricity when it comes to the collections journey. By providing easy access and visibility of data and processes, your customers are far more likely to engage with you and your strategies.
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Blogs
Achieving customer centricity with transparency and flexibility
Striking a balance between technology and customer relationships is the key to enhancing your collections performance. By doing so, you can have the information you need to build effective collections strategies while saving time for you and your team.
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Blogs
General Data Protection Regulation in collections – why organizations are still noncompliant
General Data Protection Regulation (GDPR) covers the key principles of customer data privacy and protections. These rules apply across industries and regions, with the unified goal of giving customers more control over their personal data in a digital world.
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Blogs
The Fair Debt Collections Practices Act – communication and record storing requirements
Compliance in collections is about more than making sure you’re following the rules. It’s about protecting customers and following the right processes and procedures to help them reach financial stability.
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Blogs
The importance of positive customer experiences in collections
Customers entering collections are facing stressful and difficult circumstances. It’s your responsibility to support these customers to financial stability through positive engagement at each step of their journey. That way, they will be more likely to engage with you, and it will be easier for you to help them.
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Blogs
The Gramm-Leach-Bliley Act: why compliance is crucial when it comes to customer data
The Gramm-Leach-Bliley Act stands at the forefront of financial regulations to protect sensitive customer data. Any breach of the regulation can lead to significant fines and permanent damage to your brand as a result.
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