Bob discusses his approach to artificial intelligence tools, the importance of relationship building, & incorporating old school tactics with modern tech.
JR discusses preventing fraud and managing delinquency. He stresses the importance of protecting member investments and encouraging financial awareness.
Robert Fagan, VP Collections & Customer Service at Eastern Funding, shares how to maintain a customer-centric approach throughout the collections process.
Dave shares his journey into the collections industry & the founding of Kredit. He offers valuable insights for creating a customer-centric collections strategy.
Maggie Madden, Director of Credit and Collections at Trulite, explains how to build meaningful relationships with customers to reduce past-due balances more efficiently.
Daniel Thebus from Dish Network works on collections issues such as bankruptcy, credit verification, damage claim resolutions, and more.
Emma Reynolds to talk about her experience in the call center industry and how technology is revolutionizing how businesses handle their communications.
McCormick Senior Credit and Risk Manager Sean Delaney discusses his experience implementing AI and machine learning (ML).
Eric Ferguson has over three decades of experience in collections, specializing in technology utilization within the industry.
Christina sits down with Chris to learn more about how he got into collections and talk about the side of collections most people need to see.
Megan discusses her extensive experience in the collections industry and explores her insights and strategies for effective and empathetic debt collection.
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!