Modernization of the collections and recovery industry is moving at lightning-fast pace. Legislative changes have made companies rethink their processes, customer centricity has become a primary focus, and AI is is more widely adopted.
Collections and recovery teams can now be at the forefront of improving brand reputation in an organization.
Collections teams must contend with a varied and ever-growing set of compliance and risk factors. From the volume of customers to the amount of interest they can charge, to the security of the data they hold, organizations are tightly governed and the consequences of a breach can be severe.
Organizations across the world are recognizing the need to bolster their collections and recovery operations - with the post-pandemic environment presenting an increased level of risk and a need to scale to accommodate more customers.
With a debt tsunami again looming large, organizations must use their pandemic learnings to make collections processes customer centric.
With a debt tsunami again looming large, organizations must use their pandemic learnings to make collections processes customer centric.
Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.
Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.
Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.
For collections teams to implement customer centric processes properly, they need to be both intuitive and effective.
To improve their consumer engagement strategy, a collection and recovery department must provide a more personalized experience.
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