Collections teams must contend with a varied and ever-growing set of compliance and risk factors. From the volume of customers to the amount of interest they can charge, to the security of the data they hold, organizations are tightly governed and the consequences of a breach can be severe.
Organizations across the world are recognizing the need to bolster their collections and recovery operations - with the post-pandemic environment presenting an increased level of risk and a need to scale to accommodate more customers.
With a debt tsunami again looming large, organizations must use their pandemic learnings to make collections processes customer centric.
With a debt tsunami again looming large, organizations must use their pandemic learnings to make collections processes customer centric.
Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.
Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.
Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.
For collections teams to implement customer centric processes properly, they need to be both intuitive and effective.
To improve their consumer engagement strategy, a collection and recovery department must provide a more personalized experience.
The debt collection industry is shifting towards a customer centric approach, with businesses increasingly placing their customers’ experiences at the center of all processes.
Centralized data is a form of data management that collates all the information an organization has
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