The debt collection industry is shifting towards a customer centric approach, with businesses increasingly placing their customers’ experiences at the center of all processes.
Centralized data is a form of data management that collates all the information an organization has
Consumers now have much more freedom to decide what channel of communication they’re contacted
New integration provides better visibility to make more accurate decisions
The COVID-19 pandemic sparked huge disruption in almost every part of the economy - and the debt collection sector was no different.
The FDCPA is a federal law intended to eliminate anti-consumer practices in collections and recovery. But how exactly does it achieve this?
Now that the industry has had time to operate under Regulation F, what impact has it had and how have businesses adapted to the new restrictions?
What exactly is Regulation F, and how does it impact debt recovery performance?
The annual Credit Summit in London is always a great place to...
Getting the customer journey right is one of the most important things...
We’re a hybrid – almost 40 years’ experience in credit management...
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