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Blogs

What the government shutdown means for collections and recovery teams

SpringFour's financial health solutions help collections teams recover past-due payments without alienating customers impacted by the U.S. government shutdown.

Blogs

The difference between gen AI and machine learning in collections

Learn how machine learning and generative AI support different collections tasks, from risk prediction and prioritization to collector support.

Blogs

Customer service expectations in banking: Balancing security with seamlessness

Explore how modern decision engines support compliance with data protection and data security regulations such as GDPR and the EU Data Act.

Blogs

Deliver frictionless customer service with centralized decisioning

Learn how centralized decisioning unifies data, powers real-time actions, and delivers more consistent customer service across every channel.

Blogs

Why confident cybersecurity in collections is non-negotiable

With the right collections systems in place, you can safeguard trust, meet regulatory expectations, and protect your long-term reputation.

Blogs

Improve fraud detection accuracy with decisioning technology

Learn how AI-native decisioning software helps banks improve fraud detection accuracy, reduce false positives, and modernize legacy systems.

Blogs

Understanding today's financial fraud risks

Explore the financial fraud trends shaping banking, including instant payments fraud, BEC, AI-enabled threats, false positives, and AML compliance.

Blogs

FCA debt collection rules: Showing fair treatment in collections

Learn how FCA debt collection rules shape fair treatment in collections, including arrears, communications, customer support, vulnerability, and records.

Blogs

FCA vulnerable customer guidance for collections teams

How collections can apply FCA vulnerable customer guidance through identification, appropriate support, communication adjustments, and outcome monitoring.

Blogs

The importance of NCA compliance when managing collections in the EU

A guide for debt collection teams navigating cross-border collections and the unique requirements of country-specific NCA requirements.

Blogs

How loan origination decision engines streamline bank originations

Learn how loan origination decision engines help banks automate application workflows, improve consistency, and speed up approvals.

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