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Blogs

The importance of customer behavior in designing effective collections journeys

A one-size-fits-all approach to customer engagement is futile. Instead, you need to build an understanding of customer behavior to be able to guide individual accounts to financial health

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Blogs

Consumer service: how Consumer Duty changes customer engagement during a collection

The benefit-focused outcomes outlined by the UK’s Consumer Duty sets a precedent for financial firms to provide a consistent and high-quality level of customer service.

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Blogs

The data-driven collections operation: what it is and how to achieve it

Data management in traditional collections processes is time consuming. Teams need to procure information from different sources (specific departments, third parties, storage locations) and then perform manual analysis to inform their engagement with each customer.

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Blogs

How technology is changing the mindset of collections

The landscape of collections is evolving. Customers were, until quite recently, considered debtors and fell into one of two categories: can’t pay or won’t pay. The industry has come a long way, and now customer service has become a priority to provide a consistent and beneficial experience.

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Blogs

The impact of Consumer Duty regulations on collections and recovery

In this article, we dive into the impact each Consumer Duty requirement has on collections and recovery, and pose solutions to make the standards beneficial to both consumers and businesses alike.

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Blogs

What is the Consumer Duty? What does it mean for collections and recovery?

Consumer Duty is a continuation of the FCA’s Treating Customers Fairly (TCF) mandate that protects customers from unfair treatment.

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Blogs

Audio Analytics and Debt Manager: Using Technology to Humanize Collections

Effective debt collection platforms require a range of features that seamlessly integrate with one another and offer complete configurability.

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Blogs

Self-Service and Debt Manager: Using Technology to Increase Response Rates

The emphasis of self-service in collections and recovery is a product of the increasing importance of customer-centricity.

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Blogs

The role of AI and machine learning in debt collection and recovery

Debt Manager, C&R Software’s industry-leading platform for debt collections and recovery, has a wide range of powerful AI- and ML-enhanced features. In this guide, we review these features, examining their use cases and benefits.

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Blogs

Key benefits of self-service during the debt collection process

Self-service is becoming the new normal in recovery, and continuing to be without it will prove to be a disadvantage for your customers.

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Blogs

Behavioral segmentation in debt collections

Behavioral segmentation is a technology that shines a light on the characteristics that lead to customer delinquency.

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