Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.
Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.
Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.
For collections teams to implement customer centric processes properly, they need to be both intuitive and effective.
To improve their consumer engagement strategy, a collection and recovery department must provide a more personalized experience.
The debt collection industry is shifting towards a customer centric approach, with businesses increasingly placing their customers’ experiences at the center of all processes.
Centralized data is a form of data management that collates all the information an organization has
Consumers now have much more freedom to decide what channel of communication they’re contacted
New integration provides better visibility to make more accurate decisions
The COVID-19 pandemic sparked huge disruption in almost every part of the economy - and the debt collection sector was no different.
The FDCPA is a federal law intended to eliminate anti-consumer practices in collections and recovery. But how exactly does it achieve this?
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