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Blogs

The Importance Of Ethical Leadership In Tech: A Call To Action

Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.

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Blogs

The risky business of choosing collections software

Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.

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Blogs

Using collections as a customer loyalty opportunity

Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.

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Blogs

Can you make your collections processes customer centric?

For collections teams to implement customer centric processes properly, they need to be both intuitive and effective.

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Blogs

Personalizing consumer engagement during debt recovery

To improve their consumer engagement strategy, a collection and recovery department must provide a more personalized experience.

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Blogs

Maximizing customer experience during debt collection

The debt collection industry is shifting towards a customer centric approach, with businesses increasingly placing their customers’ experiences at the center of all processes.

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Blogs

The importance of centralized data in a debt collections department

Centralized data is a form of data management that collates all the information an organization has

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Blogs

Are consumer preferences impacting the effectiveness of your collections team?

Consumers now have much more freedom to decide what channel of communication they’re contacted

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Blogs

How Debt Manager helps Salesforce users assess customers

New integration provides better visibility to make more accurate decisions

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Blogs

Why the pandemic rewrote the rules on debt collection

The COVID-19 pandemic sparked huge disruption in almost every part of the economy - and the debt collection sector was no different.

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Blogs

The Fair Debt Collection Practices Act (FDCPA): From compliance to best practice

The FDCPA is a federal law intended to eliminate anti-consumer practices in collections and recovery. But how exactly does it achieve this?

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