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Podcasts & webinars

Winning Strategies for Collections Leaders

Discover AI-driven strategies for modernizing collections operations to improve compliance, unify data, and enhance customer relationships in this concise, actionable guide.

Blogs

Understanding evolving fraud risks in finance - From instant payments to AML compliance

Explore the top payments fraud trends facing financial institutions and how decisioning solutions support smarter identification and prevention.

Blogs

FCA debt collection rules - how to show fair treatment in every customer interaction

Explore how UK collections teams demonstrate compliance with FCA and Consumer Duty requirements by leveraging the latest tech.

Blogs

What is the FCA’s vulnerable customer guidance and how should you treat customers in collections?

The FCA's vulnerable customer guidance requires collections teams to prove real-world benefits to customers, especially the most vulnerable.

Blogs

The importance of NCA compliance when managing collections in the EU

A guide for debt collection teams navigating cross-border collections and the unique requirements of country-specific NCA requirements.

Blogs

How decision engines streamline bank originations

A closer look at how credit decision engines work at each stage of the originations lifecycle, from collecting data to making the final decision.

Blogs

The biggest operational challenges in the loan origination lifecycle

A look at how the right loan originations system improves outcomes for lenders and customers alike.

Blogs

What is the importance of the FCA in UK collections?

A guide examining the role of the FCA in debt collections, from Consumer Duty to vulnerable customer guidance.

Podcasts & webinars

The AI Advantage is Transforming Customer Experience (On-Demand Webinar)

Tune in to the latest insights on the impact of artificial intelligence on collections and recovery and the measurable results industry leaders are seeing worldwide.

Blogs

What the EU AI Act means for collections

The EU AI Act introduces key requirements around transparency, accountability, and auditability for Europe's leading debt collections teams.

Blogs

Debt collection compliance and key regulations in the UK and EU

Collections teams need a firm grasp of compliance rules like the FCA’s Consumer Duty and region specific interpretations of GDPR and credit directives.

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