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Blogs

The benefits of a purpose-built debt collection platform

The debt collection process is far from simple. There’s complexities to be found in handling different customers, their situations, and developing personalized treatment plans.

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Carrie Coker Aivaliotis
Podcasts

The Evolution of Consumer Data with Carrie Coker-Aivaliotis

Carrie discusses the implications of consumer data, especially in the collections market, and emphasizes the need for data in the financial ecosystem.

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Blogs

Customer relationships: why they’re important and how technology can strengthen them

Customer relationships have not always been a primary focus in the collections industry. But this has changed in recent years with a significant shift towards customer centricity and humanized processes.

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Blogs

The power of customer care in collections

Historically, customer care has taken a backseat to other goals within the collections business. But recently, the positive relationship between humanized collections and better performance has become evident.

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Podcasts

[Podcast] The Disposition of Collections with Joe Witkowski

In this episode, Joe Witkowski, team lead at debt collection agency American Profit Recovery, discusses the human side of debt recovery.

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Blogs

The downsides of using a CRM for collections and recovery

Customer Relationship Management (CRM) software has become a staple in recent decades for many industries. Banks, insurers and utilities companies have all adopted it to streamline their customer interactions.

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Blogs

What makes a debt collection and recovery solution scalable?

There’s a growing number of people using credit and becoming delinquent. A report from the Federal Reserve Bank of New York states that American credit card debt is now over $1 trillion.

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Blogs

Using data to enhance customer communications in collections

Customer communications are the bread and butter of the collections process. Building a reliable back-and-forth with your customers leads to mutually beneficial outcomes; you can improve collection performance and your customers can reach financial health.

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Austin Keate on Collecting Thoughts
Podcasts

[Podcast] Driving Growth with Austin Keate

Austin discusses his path to the collections industry, technology, relationship building, and his advice on leading teams. 

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Blogs

What is hyper-personalization? The role of one-to-one personalization through debt recovery

Hyper-personalization is becoming a popular term in the collections and recovery space. It represents an enhanced form of personalization that takes advantage of AI capabilities to provide a seamlessly data-driven and truly humanized collections journey.

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Case studies

TELUS is Top Performer in Telecom Industry Debt Recovery

TELUS Corporation is a consistent leader in telecom debt recoveries.

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