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Explore the latest news, insights and downloadable resources

Blogs

Strategies for improving customer communication for UK water companies

We cover how water companies can supporting customers facing financial difficulty through humanized communications.

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Podcasts

Protecting your membership base from fraud with John Roy

JR discusses preventing fraud and managing delinquency. He stresses the importance of protecting member investments and encouraging financial awareness.

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Blogs

Your collections team’s role in rebuilding trust for UK energy companies

Discover how energy companies can empower their collections teams with the right tools to foster positive customer relationships.

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Maintaining tact and a customer centric approach with Robert Fagan
Podcasts

Maintaining tact and a customer centric approach with Robert Fagan

Robert Fagan, VP Collections & Customer Service at Eastern Funding, shares how to maintain a customer-centric approach throughout the collections process.

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Blogs

How UK energy companies can use the collections process to repair brand reputation

In order for UK energy companies to properly support customers who are struggling with payments, their reputation needs to be repaired.

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The dangers of legacy collections software
White Papers

The dangers of legacy collections software

Three pivotal threats endangering your collections business include regulatory compliance challenges, data security breaches, and economic volatility. Download the report to read more.

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Omnichannel communication in collections with Dave Hanrahan
Podcasts

Omnichannel communication in collections with Dave Hanrahan

Dave shares his journey into the collections industry & the founding of Kredit. He offers valuable insights for creating a customer-centric collections strategy.

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Blogs

How to thrive in the era of digital collections with C&R Software

Explore how C&R Software's innovative tools, particularly Debt Manager and FitLogic, can transform your collections strategy and drive unparalleled performance.

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Trusted techniques for engaging unresponsive customers
Podcasts

Tested techniques for engaging unresponsive customers in collections with Maggie Madden, Director of Collections for Trulite

Maggie Madden, Director of Credit and Collections at Trulite, explains how to build meaningful relationships with customers to reduce past-due balances more efficiently.

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Coding on the computer
Blogs

Why AI is here to stay in collections

AI is revolutionizing the field of collections. Here's why it isn’t going anywhere

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Blogs

What is a modern collections platform?

We go over the range of features offered by configurable platforms and the benefits they can bring to your operations. 

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