Mitch shares the relationship-building strategies he's learned over his career and dives into how organizations can stay on top of the repayment hierarchy.

Blogs

Generative AI coaches your collections team in real-time

We delve into the details of how generative AI can coach your team to better support your customers.

Blogs

How generative AI is redefining the job of collections teams

We explore how generative AI is seeing collections teams change to better support their customers.

Blogs

AI is humanizing collections – here's how

In an era where personal debt is rising and financial stress is a reality for many, AI is emerging as a powerful tool to help handle collections with care

Podcasts

Enhancing effectiveness and output of credit systems with Bob Michael

Bob discusses his approach to artificial intelligence tools, the importance of relationship building, & incorporating old school tactics with modern tech.

Blogs

AI in collections - diving into the here and now

Discover how AI-driven approaches fuel personalized and effective collections that support customers in the right way.

Blogs

Strategies for improving customer communication for UK water companies

We cover how water companies can supporting customers facing financial difficulty through humanized communications.

Podcasts

Protecting your membership base from fraud with John Roy

JR discusses preventing fraud and managing delinquency. He stresses the importance of protecting member investments and encouraging financial awareness.

Blogs

Your collections team’s role in rebuilding trust for UK energy companies

Discover how energy companies can empower their collections teams with the right tools to foster positive customer relationships.

Podcasts

Maintaining tact and a customer centric approach with Robert Fagan

Robert Fagan, VP Collections & Customer Service at Eastern Funding, shares how to maintain a customer-centric approach throughout the collections process.

Blogs

How UK energy companies can use the collections process to repair brand reputation

In order for UK energy companies to properly support customers who are struggling with payments, their reputation needs to be repaired.

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We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!