Blogs
The understated influence of originations on collections performance
The relationship between originations and collections in the credit lifecycle is crucial yet often overlooked.
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Resources
Explore the latest news, insights and downloadable resources
Blogs
The future of credit risk management: integrating AI and human insight
Technological advancements are reshaping the landscape of credit risk management and collections.
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Blogs
Vulnerability in C&R Software – How organizations are being proactive over customer care
C&R Software’s advanced systems and integrations provide a range of tools to identify, support and clear vulnerable customers in a customer-centric fashion.
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Blogs
How AI can help you support new customers entering delinquency
AI offers unprecedented insights into new customers entering delinquency, providing the tools to proactively predict, react and manage accounts in a personalized way.
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Blogs
Transforming debt collection: Harnessing data-driven strategies for enhanced customer engagement
Financial institutions are increasingly shifting towards customer-centric collections that leverage data-driven insights to tailer personalized experiences
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News
Announcements
C&R Software Achieves Payment Card Industry Data Security Standard (PCI DSS) Level 1 Compliance
C&R Software announced that it has completed its annual Payment Card Industry Data Security Standard (PCI DSS) rigorous external audit and has renewed its PCI DSS Level 1 Compliance.
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Blogs
What is early vulnerability detection and how does it work?
Detecting vulnerable customers early is not only key to avoiding payments being missed, but to support your customers around the challenges they’re facing.
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Blogs
How to identify your most vulnerable customers (and respond well)
You need to understand and identify your vulnerable customers so that you can tailor collections strategies that result in financial stability.
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Podcasts
How Collections and Brand Loyalty Work Together with Daniel Thebus
Daniel Thebus from Dish Network works on collections issues such as bankruptcy, credit verification, damage claim resolutions, and more.
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Podcasts
Driving revenue with collections tech with Emma Reynolds
Emma Reynolds to talk about her experience in the call center industry and how technology is revolutionizing how businesses handle their communications.
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Blogs
Why the collections industry is better off without sludge practices
Sludge practices are an outdated collections tactic that can end up damaging your customer relationships and brand loyalty. But filtering out these tactics can be a challenge, especially if you’re using legacy systems.
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Let’s keep the conversation going
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!