Resources

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Case studies

Automotive Leader Rebuilds Trust with Real Time Communication Technology

Auto lender rebuilt trust by replacing delayed batch processing with real-time APIs—reducing errors, improving compliance and customer confidence.

Case studies

Thames Water Reduces Bad Debt 14% Through Personalized Customer Communications

Thames Water cut bad debt 14% in seven months using tailored, multichannel outreach and customer segmentation in deregulated markets.

Case studies

Major US Bank Transforms Legacy Systems to Support 80% Customer Growth

Northeast US bank modernized legacy collections amid 80% customer growth—improving efficiency, compliance and digital agility.

Case studies

Southeast Asian Fintech Achieves 80% Growth Through Financial Inclusion Innovation

Southeast Asian fintech enabled $350M+ in loans, 80% user growth by scaling financial inclusion with secure, high-growth tech.

Case studies

Estate Management Specialists Scale Globally with Compassionate Technology Solutions

Phillips & Cohen scaled probate management globally across US, Canada, UK, Australia—using flexible, compassionate tech for international growth.

Case studies

State of Maryland Modernizes Debt Collection with 10% Revenue Boost Strategy

Maryland’s CCU modernised a 30 year old system, handling 2.7M accounts and boosting revenue 10% via digital, citizen-centric collections.

Case studies

How Trustmark Bank Unified Collections Systems to Transform Customer Service

Trustmark unified siloed collections systems across five states—boosting agent access, visibility, efficiency, and scalability.

Blogs

How an MVP approach eases the pain of collections software implementation

Let's get honest about some of the common fears around implementing new collections software and how an MVP approach reduces risk for faster time-to-value.

Blogs

The importance of credit risk management: why it matters

This article explains why credit risk management matters. You'll find its core elements, benefits, implementation hurdles, and best practices.

Blogs

Credit risk management strategy: Best practices for strategic risk management

This article walks through tested credit risk management strategies. You'll find everything from basic assessment methods to cutting-edge tech solutions.

Blogs

How top banks build credit risk models: An expert guide for analysts

This article shows how banks create and use credit risk models. Learn about data collection methods, model selection criteria, and testing procedures.


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