Resources

Explore the latest news, insights and downloadable resources

Case studies

Estate Management Specialists Scale Globally with Compassionate Technology Solutions

Phillips & Cohen scaled probate management globally across US, Canada, UK, Australia—using flexible, compassionate tech for international growth.

Case studies

State of Maryland Modernizes Debt Collection with 10% Revenue Boost Strategy

Maryland’s CCU modernised a 30 year old system, handling 2.7M accounts and boosting revenue 10% via digital, citizen-centric collections.

Case studies

How Trustmark Bank Unified Collections Systems to Transform Customer Service

Trustmark unified siloed collections systems across five states—boosting agent access, visibility, efficiency, and scalability.

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Blogs

Automate regulatory enforcement in collections

Relying on manual checks or static rules is no longer enough. As portfolios grow and delinquency rates fluctuate (especially during economic downturns) staying compliant while maximizing recoveries calls for smarter, more dynamic methods.

Blogs

The impact of automation on credit risk management

The combination of machine learning algorithms, natural language processing, and robotic process automation makes credit decisions quick and accurate.

Blogs

Mastering RFPs for collections and recovery

Set your organization up for long-term collections success with a strategically aligned RFP.

Blogs

The overlooked importance of collections technology

While many institutions prioritize originations in the quest for financial inclusion, collections plays just as important a role.

Blogs

How to automate and act on fraud in real-time

With intelligent machine learning and live data integration, a decisioning solution provides your team with the ability to identify fraud and take action instantly.

Blogs

Instant decisions, instant impact: How real time decisions drive customer satisfaction

By leveraging a next-generation decisioning solution, businesses are transforming customer experiences and improving operational efficiency at the same time

Blogs

How to make regulatory change management simple with a decisioning solution

Regulatory change management doesn’t have to be complex. With a decisioning solution, organizations simplify, automate, and future-proof their compliance strategy.

Blogs

How to rank and score collection accounts that drive operational efficiency

We take a look at how a decision platform plays a vital role in refining collections by ranking accounts based on risk


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