Detecting vulnerable customers early is not only key to avoiding payments being missed, but to support your customers around the challenges they’re facing.
You need to understand and identify your vulnerable customers so that you can tailor collections strategies that result in financial stability.
Daniel Thebus from Dish Network works on collections issues such as bankruptcy, credit verification, damage claim resolutions, and more.
Emma Reynolds to talk about her experience in the call center industry and how technology is revolutionizing how businesses handle their communications.
Sludge practices are an outdated collections tactic that can end up damaging your customer relationships and brand loyalty. But filtering out these tactics can be a challenge, especially if you’re using legacy systems.
Building relationships with your customers is a long-term commitment. You need to be positive and supportive from beginning to end of their collections journey, with no inconsistencies.
In today's fast-paced digital world, customer expectations are growing at a rapid rate. Among these expectations, multi-channel support stands out as a critical component of any modern customer service.
Balancing technology and human interaction in collections is not just beneficial; it's essential. You need to be able to provide your customers with support in a time-efficient and scalable manner to truly help them reach a resolution.
C&R Software, the leading global provider of debt collections software, announced that it has completed the Service Organization Control (SOC) 2 Type II audit.
C&R Software, confirms its dedication to data security with the ISO 27001:2022 certification for Information Security Management System (ISMS).
Christina spoke with Carol Byrne, VP of Marketing at C&R Software, who talks about brand loyalty and employing a humanized approach in debt collection.
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!