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Explore the latest news, insights and downloadable resources

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Downloadable resources

A guide to maximizing customer experience during debt collection

Stellar customer experience in debt collection is required to achieve ROI goals and, in some countries, remain compliant.

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Blogs

AI for collections team management and resourcing

Explore how AI-powered analytics and data management tools are transforming team management.

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Blogs

Generative AI coaches your collections team in real-time

We delve into the details of how generative AI can coach your team to better support your customers.

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Blogs

How generative AI is redefining the job of collections teams

We explore how generative AI is seeing collections teams change to better support their customers.

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Blogs

AI is humanizing collections – here's how

In an era where personal debt is rising and financial stress is a reality for many, AI is emerging as a powerful tool to help handle collections with care

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Blogs

AI in collections - diving into the here and now

Discover how AI-driven approaches fuel personalized and effective collections that support customers in the right way.

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Blogs

Strategies for improving customer communication for UK water companies

We cover how water companies can supporting customers facing financial difficulty through humanized communications.

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Blogs

Your collections team’s role in rebuilding trust for UK energy companies

Discover how energy companies can empower their collections teams with the right tools to foster positive customer relationships.

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Blogs

How UK energy companies can use the collections process to repair brand reputation

In order for UK energy companies to properly support customers who are struggling with payments, their reputation needs to be repaired.

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Downloadable resources

How to thrive in the era of digital collections with C&R Software

Explore how C&R Software's innovative tools, particularly Debt Manager and FitLogic, can transform your collections strategy and drive unparalleled performance.

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Blogs

Why AI is here to stay in collections

AI is revolutionizing the field of collections. Here's why it isn’t going anywhere

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