AI offers unprecedented insights into new customers entering delinquency, providing the tools to proactively predict, react and manage accounts in a personalized way.
Financial institutions are increasingly shifting towards customer-centric collections that leverage data-driven insights to tailer personalized experiences
C&R Software announced that it has completed its annual Payment Card Industry Data Security Standard (PCI DSS) rigorous external audit and has renewed its PCI DSS Level 1 Compliance.
Detecting vulnerable customers early is not only key to avoiding payments being missed, but to support your customers around the challenges they’re facing.
You need to understand and identify your vulnerable customers so that you can tailor collections strategies that result in financial stability.
Daniel Thebus from Dish Network works on collections issues such as bankruptcy, credit verification, damage claim resolutions, and more.
Emma Reynolds to talk about her experience in the call center industry and how technology is revolutionizing how businesses handle their communications.
Sludge practices are an outdated collections tactic that can end up damaging your customer relationships and brand loyalty. But filtering out these tactics can be a challenge, especially if you’re using legacy systems.
Building relationships with your customers is a long-term commitment. You need to be positive and supportive from beginning to end of their collections journey, with no inconsistencies.
In today's fast-paced digital world, customer expectations are growing at a rapid rate. Among these expectations, multi-channel support stands out as a critical component of any modern customer service.
Balancing technology and human interaction in collections is not just beneficial; it's essential. You need to be able to provide your customers with support in a time-efficient and scalable manner to truly help them reach a resolution.
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!