Resources

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Blogs

Delivering consistent, frictionless customer service with centralized decision-making

AI-native decision engines leverage real-time data, automation, and analytics to drive an exceptional customer experience at every touchpoint.

Blogs

Understanding fraud risks - From instant payments to AML compliance

Explore the top payments fraud trends facing financial institutions and how decisioning solutions support smarter identification and prevention.

Blogs

Debt collection compliance and key regulations in the UK and EU

Collections teams need a firm grasp of compliance rules like the FCA’s Consumer Duty and region specific interpretations of GDPR and credit directives.

Blogs

What the U.S. auto loan crisis means for credit and collections

For auto lenders, rising delinquencies and repossessions require a strategic, data-driven approach.

Blogs

The benefits of AI in credit decisioning

Discover how AI in credit decisioning can help lenders assess risk, automate workflows, and improve loan origination decisions.

Case studies

Government agency streamlines third party management in collections

State agency replaced messy emails and transfers with secure FitPortal—streamlining third-party access, auditing, and compliance.

Case studies

Medical collections law firm achieves 20% revenue growth in six months

Riverview law firm saw 20% revenue lift and faster training using intuitive collections tech while maintaining guarantor-centric service.

Case studies

UK debt buyer unifies three companies on one collections system

Cabot unified three collections platforms in six months post-mergers—boosting efficiency, consistency, and customer experience across brands.

Case studies

Automotive leader improves collections with Callout Services

Auto lender rebuilt trust by replacing delayed batch processing with real-time APIs—reducing errors, improving compliance and customer confidence.

Water utility provider optimizes debt collection with modern software
Case studies

UK water provider reduces bad debt by 14%

This UK water provider cut bad debt 14% in seven months using C&R Software's Debt Manager debt collections solution.

Case studies

How a major US bank modernized legacy collections systems

See how a major US bank replaced legacy collections technology, supported 80% customer growth, and created a more scalable operating model.


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